Customer Service Rep

JOB SUMMARY

Performs full-range of customer service functions for the Supply Dept. Assist with incoming calls and emails from customers & sales regarding supply orders, questions, returns etc.

• Respond to incoming calls, emails, & notifications regarding supplies & service
• Process supply orders and returns
• Analyze customer usage trends
• Daily Printing and mailing of supply invoices
• Process service calls
• Reconcile Daily Deliveries
• Maintain Equipment Fleet in Consumable Monitoring Software Platforms
• Data Entry, Analysis, & Reporting
• Solicit & develop new and existing supply customers to increase department sales.

Reports to:

Director of Finance

Works with:
Customers; LBP Customer Service Department staff;
Inventory and Purchasing Staff, and all other LBP Departments that interact with the Supply Department.

• Maintains strong customer service orientation
• Works well with other people.
• Has ability and desire to learn new job-related information.
• Maintains stability under pressure.
• Perform a variety of tasks, often changing assignments on short notice.
• Maintains attention to detail.
• Proficient with Computer Software Technology

• High school degree with some college preferred.
• Minimum of two years experience in an administrative/customer service capacity.
• Ability to communicate effectively, both verbally and in writing.
• Word-processing and spreadsheet skills.
• Proficient with Computer Software Technology