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Customer Service Rep
Job in
Highland Heights, Cuyahoga County, Ohio, USA
Listed on 2026-03-11
Listing for:
Lake Business Products
Full Time
position Listed on 2026-03-11
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
JOB SUMMARY
Performs full-range of customer service functions for the Supply Dept. Assist with incoming calls and emails from customers & sales regarding supply orders, questions, returns etc.
DUTIES AND RESPONSIBILITIES- Respond to incoming calls, emails, & notifications regarding supplies & service
- Process supply orders and returns
- Analyze customer usage trends
- Daily Printing and mailing of supply invoices
- Process service calls
- Reconcile Daily Deliveries
- Maintain Equipment Fleet in Consumable Monitoring Software Platforms
- Data Entry, Analysis, & Reporting
- Solicit & develop new and existing supply customers to increase department sales.
Reports to:
Director of Finance
Works with:
Customers; LBP Customer Service Department staff;
Inventory and Purchasing Staff, and all other LBP Departments that interact with the Supply Department.
- Maintains strong customer service orientation
- Works well with other people.
- Has ability and desire to learn new job-related information.
- Maintains stability under pressure.
- Perform a variety of tasks, often changing assignments on short notice.
- Maintains attention to detail.
- Proficient with Computer Software Technology
- High school degree with some college preferred.
- Minimum of two years experience in an administrative/customer service capacity.
- Ability to communicate effectively, both verbally and in writing.
- Word-processing and spreadsheet skills.
- Proficient with Computer Software Technology
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