Customer Service Representative

Overview

Customer Service Representative | 6-month Fixed-term Contract

Make your mark in this exciting role for a Leading Australian Manufacturer undergoing rapid, significant organisational growth and change.

Work with a leading Australian Manufacturer

Join a dynamic and growing sales team

Southcott is a major supplier of turnkey hydraulic solutions and is the largest manufacturer of hydraulic couplings and adaptors in Australia. We have built a reputation for deep manufacturing capability and quality in all aspects of our operations to meet the demands of Australian industry. Founded in 1886, we believe our relentless ambition, customer centricity and focus on people have contributed significantly to our success to date.

We are on an exciting transformational journey to drive significant growth, and to support this, we are seeking a professional and people-focused Customer Service Representative to join our Perth team.

• Reporting to the Customer Service Manager, you will have previous experience in a technically orientated customer service role. Ideally you will have a background in the hydraulics industry and/or knowledge of hydraulic components, hoses and fittings and be able to handle technical inquiries and provide quotes.
• This role involves handling telephone calls, email and over the counter sales inquiries and converting them to sales.
• Maintaining relationships with existing customers and developing similar relationships with new customers.
• Produce reports and provide ad hoc administrative support.
• Demonstrate superior customer service and organisational skills, multitask, set priorities, and deliver in a fast-paced environment.
• Experience with PRONTO will be highly regarded.
• Coordinate with purchasing on stock availability.
• Provide accurate quotes and process sales orders.
• Maintain product knowledge and assist with technical queries.
• Support the Territory Sales Managers and internal teams.
• Assist with workshop build sheets and counter sales when required.

• Proven customer service or internal sales experience.
• Strong communication and problem-solving skills.
• Attention to detail and accurate data entry.
• ERP experience (PRONTO preferred).
• Mechanical or trade background advantageous.

• Accountability: Demonstrate responsibility and ownership and create trust through actions and behaviours.
• Communication: Actively listen, enquire appropriately and adapt communication style to the situation. Demonstrate empathy and be empowered to collaborate with stakeholders at all levels of the organisation.
• Open-mindedness: Embrace diversity and actively explore alternative options and viewpoints to make more informed and well-rounded decisions.
• Ambition: Encouraged to be bold, driven and ready for change. Demonstrate resilience, flexibility and courage.
• Respect
  :
  Promote harmonious and productive relationships through courteous and respectful behaviour in line with our company’s code of conduct.

As an equal opportunity employer, we welcome applications from all individuals. If you have a strong work ethic and are interested in this exciting new opportunity, please apply via SEEK so you do not miss out on the chance to work with a dynamic team, for an industry leader.

Please note that we will be interviewing suitable candidates as we receive applications, so please don’t delay in applying.

To be eligible to apply for this position, you must have the appropriate working rights for Australia or New Zealand.

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