Supervisor, Management, Operations Manager

The Role

Supervisor – Parking Enforcement

Locations:
Bases at High Wycombe & Aylesbury

Company: APCOA

Salary: £32,000 pa

Are you a motivated leader with a passion for operational excellence and team development? Do you thrive in fast-paced environments where organisation, people management, and performance matter?

We’re looking for 2 Base Supervisors to lead and support our team of Civil Enforcement Officers delivering parking enforcement services, one at our High Wycombe base and the other s is a fantastic opportunity to play a key role in keeping the borough moving safely and efficiently while developing and supporting a high-performing team.

• Manage and support a contract-based team of Civil Enforcement Officers.
• Oversee daily operations across the enforcement contract.
• Ensure operational and contractual requirements are consistently met.
• Monitor performance against KPIs and drive continuous improvement.
• Analyse performance data and implement corrective actions where needed.
• Manage team performance, including appraisals, training, and disciplinary investigations.
• Conduct fleet checks to ensure vehicles are safe, compliant, and suitable for operational use.
• Verify driver check sheets and operational documentation.
• Ensure reports, statements, and incident paperwork are completed accurately and on time.
• Maintain high standards of Health & Safety for yourself and the wider team.
• Ensure activities align with company policy, contract specifications, and client expectations.

You’re a confident leader who enjoys supporting teams, improving performance, and delivering excellent service. You will ideally have:

• Minimum 3 years’ experience in a supervisory role
• Strong interpersonal skills and the ability to build positive relationships with colleagues, clients, and stakeholders
• Experience in a customer‑facing environment
• Excellent verbal and written communication skills
• Strong organisational and problem-solving abilities
• Good IT literacy, including Microsoft Office (Word, Excel, Outlook)
• The ability to work independently, prioritise tasks, and remain calm under pressure
• Experience in parking enforcement, local authority services, or regulated operational environments would be highly beneficial. Occasional travel within Buckinghamshire, candidates with Driving Licence preferred.

At APCOA, we recognise that our people are key to our success, and we are committed to supporting their growth and wellbeing. You’ll benefit from:

• 20 days annual leave plus 8 Bank Holidays
• Company pension scheme
• Ongoing training and career development
• Employee discount scheme
• Supportive working culture focused on wellbeing and development

We are committed to helping our employees achieve a healthy work–life balance and recognise the importance of flexibility where operationally possible.

If you’re ready to lead a dedicated team and make a real impact on urban mobility and local communities, we’d love to hear from you!

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.