Assistant Manager - Global Service Operations

Overview

Tata Communications Redefines Connectivity with Innovation and Intelligence Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

• Prime responsibility is to resolve technical issues related to customer solution and help to maintain SLA. He/she would be responsible to take all proactive measures to maintain KPIs, Improve customer network performance and CSAT level.
• Responsible to support technical solutions offered to customer covering products/technology like SDWAN, MPLS and Security.
• Review incidents, Manage queue and ensure resolution efficiency to ensure smooth operation and maintenance of network components to drive network efficiency and availability.
• Maintain quality standards to achieve optimal levels of operation and KPI targets.
• Support implementation for any new network updates, Planned Activities, and change Management.
• Drive initiatives, industrialization, and efficiencies to network facilities for improvements (i.e., enhancements, updates, upgrades, new systems).