Senior Operations Lead

Reporting To: Head of Cyber Resilience Consulting

Cyber security isn’t an add-on to IT. It’s a specialist discipline.

That’s why modern UK organisations separate the teams who run systems from those who protect them. And it’s why they choose Saepio.

We’re one of the UK’s most recognised cyber specialists and an NCSC Assured Service Provider, working with over 1,000 organisations who trust us to help them:

Cut through noise and see their real risk

Align policy, people and technology into one coherent strategy

Mature security operations without adding unnecessary complexity

Build cyber resilience that stands up to real-world pressure

We partner with the most advanced security platforms in the market and deliver high-impact events, campaigns and thought leadership that place Saepio at the centre of the UK cyber conversation.

Saepio is seeking a Cyber Resilience Consulting Operations Lead to take full operational ownership of scheduling, reporting, performance governance, and delivery optimisation across the Cyber Resilience Consulting function.

This is not a client-facing project management role. It is the operational backbone of the consulting team.

The successful candidate will:

• Lead scheduling and resource coordination across all CRC engagements
• Own operational KPIs and reporting integrity
• Drive monthly performance reporting and financial insight
• Reduce schedule fragmentation and improve utilisation
• Ensure alignment between Sales commitments and delivery capacity
• Design and mature operational frameworks that are auditable and scalable

This role operates with a high degree of autonomy and directly impacts delivery efficiency, revenue protection, consultant utilisation, and operational risk control.

• Conduct a full operational audit of the Cyber Resilience Consulting function
• Design, implement, and continuously refine structured, auditable delivery frameworks
• Establish clear and maintainable operational processes aligned to growth objectives
• Act as the senior operational escalation point across CRC engagements
• Exercise independent decision-making within agreed strategic boundaries
• Escalate material risks, delivery blockers, or structurally unresolvable issues to the Head of Cyber Resilience Consulting, providing clear analysis and recommended actions

• Own end-to-end scheduling across the CRC team
• Reduce fragmented consultant schedules and improve structured allocation
• Optimise utilisation and protect delivery capacity
• Ensure smooth sequencing of engagements to minimise downtime and inefficiency
• Support capacity planning in line with pipeline visibility

This role directly influences margin performance and consultant productivity.

• Act as the key operational interlocutor between Sales and Cyber Resilience Consulting
• Ensure sales commitments align with delivery capacity and capability
• Provide operational input into scoping discussions and timing commitments
• Establish structured ways of working between Sales and CRC to reduce friction
• Flag delivery risk early when pipeline demand exceeds capacity

The objective is seamless handoff from sale to execution without operational disruption.

While the PSA platform is shared across the wider organisation, this role holds functional ownership for CRC data integrity and reporting discipline.

Responsibilities include:

• Ensuring accurate time recording and utilisation tracking
• Standardising burn rate and schedule variance reporting
• Driving disciplined PSA adoption across the CRC team
• Improving reporting workflows to enable reliable decision-making
• Establishing auditable reporting controls

Advanced proficiency in project management and reporting systems is essential.

• Partner with Finance to produce structured monthly performance reports
• Support forecasting and variance analysis
• Provide clear narrative explanations of performance fluctuations, including root causes and corrective actions
• Move beyond reporting “over…