SC Cleared Tech

We are recruiting for an SC Cleared IT Engineer for a leading IT service provider based in High Wycombe. Please note you must have active SC Clearance and a manual driving license for this role.

• Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract.
• Hub Stock management including asset management of kit in / out (scan items in / out of locations) as per contract.
• Effective Management of disposals that go through their Hub as per contract.
• Triage and perform hardware repairs of ‘in Warranty kit’ and liaise with vendors for parts and returns as per contract.
• Locker replenishments where appropriate as per contract.
• Highlight potential issues with service / potential service improvements to their Team Leader.
• Follow any agreed processes and procedures either from the Authority (site regulations etc) or the company’s own.

• Basic IT knowledge.
• Great customer-facing skills / can-do attitude.
• Organised.
• SC Cleared.
• Manual driving license.
• Service Now Knowledge (ideal, not essential).
• 90% of role will be travelling around the area (hub / spoke model) handing out end-user devices / peripherals.
• This role is inside IR35.