Service Team Member x

We’re looking for a Service Team Member to join us at Hughenden and West Wycombe Park to support our busy teams across visitor operations. This is a varied and rewarding role where you’ll help us meet targets, solve problems, and deliver great service across different locations.

This is a zero‑hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts. S hifts will typically start at 9:45 and finish by 5:00.

Pay: £12.75 per hour – we’re currently undertaking our pay review process and it is likely that this salary will be increased from 1st April 2026.

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

You’ll be part of a team of our Welcome and Service team at Hughenden and occasionally supporting at West Wycombe Park. It is a varied role, helping us deliver great service.

The core part of your job is to give vital and positive support to your colleagues, wherever you’re needed, with a focus on greeting and helping visitors. No two days will be the same. You’ll work across different visitor areas and sites, helping us meet service and targets. You’ll also be on hand to resolve customer issues in a friendly and helpful way.

Tasks could include welcoming visitors, restocking shelves in the shop, clearing tables in the café, and answering questions to help people get the most out of their visit.

We’d love to hear from you if you’re:

• Focused on giving great service to everyone you meet
• Confident speaking with visitors and solving problems
• A team player, but also happy to work on your own initiative
• Well‑organised, adaptable, and flexible to work across different sites
• Willing to learn new skills and work towards shared goals

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to feel welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

Hughenden Manor, Hughenden Park, High Wycombe, HP14 4LA

• Service Team Member - Career Level A2.pdf

• Compliance. Eligibility to Work in the UK

Closing Date: 08 March 2026

To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.

If you need any help with your application, i.e. due to technical difficulties, please call us on  or email us at recruitmenten

If you require an adjustment to the application process, for example due to disability or medical condition, please call us on  or email us at adjustme and we'll support you as best as we can. For examples of how, please see our supporting you page.

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults  you have any questions around your suitability for this vacancy, please contact the people service centre.

Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.