Resident Services Associate - BTR

Position: Resident Services Associate - BTR  - £26,400 (Permanent)
Resident Services Associate - Monday to Friday - £26,400+

📍 High Wycombe
🏢 Build-to-Rent Residential Scheme
⏰ Full-time | Permanent

Are you someone who loves helping people, thrives in a customer-facing environment, and enjoys being the friendly face everyone remembers? If you've worked in hospitality, retail, leisure, front-of-house or customer service, this could be a brilliant next step for you.

We're recruiting a Resident Services Associate to join a modern, professionally-managed Build-to-Rent residential community in High Wycombe. This is a role all about people, service and atmosphere - no previous property experience required.

What you'll be doing

You'll be based on site, acting as the go-to person for residents and visitors alike. Your day will be varied, social and hands-on, including:

Welcoming residents and guests with a warm, professional approach

Being the first point of contact for questions, requests and day-to-day support

Helping to create a positive, community-focused living experience

Supporting resident move-ins, move-outs and general enquiries

Liaising with maintenance and on-site teams to ensure issues are resolved smoothly

Keeping shared spaces looking inviting, organised and well-presented

Occasionally assisting with resident events or community initiatives

If you're used to looking after guests, customers or members of the public - you'll feel right at home.

About the environment

You'll be working in a purpose-built rental development designed for long-term living, with high-quality apartments and shared spaces that encourage community and convenience. The focus here is on service, consistency and experience, much like a hotel - but with residents instead of guests.

Who we're looking for

This role is ideal if you are:

Friendly, approachable and naturally helpful

Confident speaking to people face-to-face and over the phone

Organised and able to juggle a few tasks at once

Proud of delivering great customer service

Comfortable using basic systems, emails and apps (training provided)

✨ No property or Build-to-Rent experience needed - attitude, reliability and people skills matter far more than your CV.

Why apply?

A great entry point into the growing Build-to-Rent sector

A stable, site-based role with real interaction and purpose

Supportive training and the chance to build a long-term career

Perfect for candidates looking to move out of shift-heavy hospitality roles while still working with people