Leader Support Specialist | United Kingdom

Leader Support Specialist

Location:

High Wycombe, Buckinghamshire, United Kingdom (Hybrid)

Hours:

40 per week, Full Time, Permanent

We are seeking a motivated individual to support the Leader Member Support Department in the Europe North Area. The role involves acting as the primary point of contact and advocate for ecclesiastical leaders, providing support through a contact‑centre environment.

• Serve as the main liaison and advocate for ecclesiastical leaders in the assigned area and languages (Bishops, ward and stake clerks).
• Respond to calls, messages, or emails from leaders and provide education on new systems and processes as applicable.
• Resolve technical, procedural, and administrative enquiries via phone and email using knowledge of systems and collaboration tools (GSD and Area personnel).
• Work with the Global Services Department (GSD) and Area personnel as required.
• Deliver complete resolution and demonstrate ownership, ensuring Christ‑like service.
• Create training and self‑help materials for leaders when needed.
• Identify process improvements and provide feedback to the Area Leader Support Manager.
• Maintain flexibility, including later start times and evening hours, to support team needs.

• Legal right to work in the United Kingdom.
• Reside within one hour's commute of High Wycombe or be willing to relocate.
• Strong commitment to the mission and values of The Church of Jesus Christ of Latter‑day Saints and be worthy of a Temple Recommend.
• Foundation Degree or equivalent post‑secondary education.
• Minimum of 3 years of customer‑relationship or customer‑experience experience, or equivalent education/experience totaling 5 years.
• Strong listening and customer‑focused problem‑solving skills.
• Capacity to provide feedback on processes for improvement.
• Ability to sit for long periods and use computer equipment.
• Excellent written and spoken English communication skills.

• Knowledge of Church organization and leaders’ responsibilities.
• Experience in a contact centre or support environment.
• Proficiency with CRM tools;
  Service Now experience advantageous.
• Understanding of Church structure and interdepartmental collaboration.
• Fluency in Portuguese and English; knowledge of multiple languages (Portuguese, Nordic, Baltic).