Account Manager

ITG is looking for a highly organised and detail-driven Account Manager to support our face-paced retail client, Dreams. This is a hands‑on role at the centre of our client delivery operation - perfect for someone who thrives on juggling multiple projects, keeping workflows moving, and ensuring nothing slips through the cracks.

You’ll act as the primary day‑to‑day contact for both the client and suppliers, managing marketing and in‑store campaign activity from initial brief through to final delivery. The role blends project management, production coordination, and client service - all within a dynamic, collaborative environment.

• Own and manage multiple marketing and in‑store projects simultaneously, ensuring all deadlines, deliverables, and budgets are met.
• Prioritise and coordinate tasks across internal teams, suppliers, and stakeholders.
• Maintain accurate project status updates on the Work‑In‑Progress board.

• Receive and interpret client briefs, clarifying requirements and translating them into actionable tasks.
• Brief suppliers, request quotes, compare costs, and allocate work based on suitability, timelines, and value.
• Build strong working relationships with clients and suppliers, ensuring smooth communication throughout each project.

• Schedule artwork with our in‑house studio and manage the full approval process through to sign‑off.
• Oversee production, conduct pack and quality checks, and prepare pack manifests.
• Coordinate logistics and deliveries, ensuring accurate labelling and providing Proof of Delivery (PODs) to the client.

• Schedule digital screen content across store and head office locations.
• Act as the main point of contact for store queries via our helpdesk, providing timely and accurate responses.
• Process daily store orders and ensure efficient fulfilment.

• Monitor stock levels, generate usage and performance reports, and manage reorders.
• Raise Purchase Orders, invoice the client, and complete supplier performance reviews.
• Maintain an accurate and up‑to‑date store database.

• Exceptional time management skills with the ability to handle multiple projects at different stages without losing accuracy or momentum.
• Strong problem‑solver who can think ahead, anticipate issues, and keep projects on track.

• Someone who takes full responsibility for their projects, makes informed decisions confidently, and drives work forward without needing close supervision.
• Proactive in identifying challenges early, resolving issues quickly, and keeping all stakeholders updated throughout each stage of delivery.
• Trusted to manage workflows independently while maintaining high standards of accuracy and communication.

• Confident using VLOOKUPs, pivot tables, and data manipulation to produce accurate reports, cost comparisons and allocations.

• Comfortable communicating with clients, managing expectations, and building trusted relationships.
• A team player who can also work independently and take ownership of tasks.

• Previous experience in an agency or client‑side marketing/production environment, ideally within retail or a similarly fast‑paced sector.

Work’s a treat!

On top of a competitive salary, you can expect a whole load of perks:

• 25 days’ holiday + bank holidays
  – we understand the importance of you getting some down time.

• Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
• Pension Scheme – helping you save towards your retirement home in the sun!
• Corporate Medical Cash Plan – claim back the cost of your medical treatments.
• Smart Working Options – spend up to 40% of your working week from home.
• So many savings
  – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.

• Employee Assistance Programme
  – our people are at the heart of everything we do, so if you’re happy, we’re happy.
• Cycle to Work Scheme – save on the cost of biking…