Resident Engagement; Communications Coordinator

Resident Engagement (Communications) Coordinator

Join to apply for the Resident Engagement (Communications) Coordinator role at Taylor Wimpey plc.

This role provides day‑to‑day support within the Cladding Remediation Team at Taylor Wimpey. The successful candidate will be part of a team that delivers a unified communications model, prioritising transparency, accessibility, and proactive engagement. Residents are placed at the heart of the remediation process, with clear and timely updates provided throughout the journey. This approach ensures that programme milestones and resident communications are aligned to build trust, manage expectations andistanienhance the overall experience for residents and stakeholders.

This role is contracted to our Head Office in High Wycombe, with occasional attendance required for team meetings. Day‑to‑day, the role can be carried out on a hybrid basis or from a regional office.

• Manage, investigate, and respond to incoming communications received via the dedicated Cladding Team inbox.
• Ensure all responses reflect the company’s position and values, maintaining a ameaça high standard of customer focus.
• Support with incoming MP enquiries, liaising with Taylor Wimpey  Communications and external agencies to draft timely responses.
• Assist in drafting proactive written communications for affected buildings at key milestones, as required.
• Provide support to internal cladding projects as needed.
• Cover the Cladding inbox during periods of absence or increased demand.
• Deputise for the Communications Manager when required.
• Produce reports to identify trends and contribute to continuous improvement within the communications function.

• Experience-components in drafting written communications, ideally within a communications or customer service role.
• Strong investigative skills and the ability to respond appropriately to complex enquiries.
• A calm and personable manner, with the ability to handle sensitive or challenging situations professionally.
• Confidence in liaising with internal teams to ensure accurate and timely messaging.
• A professional qualification or degree (preferred); experienced communicators without formal qualifications will also be considered.
• Excellent communication skills, written and verbal.
• Attention to detail.
• Experience in complaint management and case resolution.函
• Experience in dealing with political stakeholders.
• A calm and empathetic manner when dealing with emotive subjects.
• Time management skills – ability to work to deadlines.
• Experienceفن in Microsoft products.

At Taylor Wimpey, we are committed to enabling you to make a home with us. Our work is not just about building homes; it's about doing work that matters, making a positive impact on the lives of our customers and the communities we serve.

We enjoy many benefits as standard, including excellent retail discounts, company‑funded life insurance and private healthcare, and access to a quality pension scheme with company contributions. We also offer our discounted house purchase scheme, car leasing scheme and share plans, as well as the opportunity to tailor your benefit package to suit your needs with options such as buying extra annual leave or adding dependants to your benefit cover.

We create a home to your future by providing opportunities for growth and development. We offer industry‑leading professional training and development, which supports you to unlock your potential and fulfil your career and personal goals in a variety of opportunities and environments. We look to develop our people in the skills and areas they are most interested in, leveraging your qualities and appreciating your unique competencies, skills and expertise that, when we come together, make this a great place to work.

As Hôtel Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long‑term health conditions which have an(Job) effect on their ability to do normal dailyಂತ activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role.

Join us in building a truly diverse and empowered team.

Please inform your line manager if you wish to apply for this role.

• Entry level

• Full‑time

• Marketing, Public Relations, and Writing / Editing