Gas Works Coordinator; FTC

Gas Works Coordinator (12m FTC)

Join to apply for the Gas Works Coordinator (12m FTC) role at Paradigm Housing Group

Salary
: £31,075 per annum
Location
:
Wooburn Green, High Wycombe / Hybrid working (2 days per week in the office, 3 days from home)

As our Gas Works Coordinator, you’ll play a key role in ensuring our gas servicing, breakdown repairs and boiler installation programmes run safely, efficiently and in full compliance with regulatory requirements. You’ll manage scheduling, monitor contractor performance, support our field technicians and ensure customers receive a responsive, high‑quality service. This fast‑paced, customer‑focused role requires strong organisational, communication and problem‑solving skills to keep our residents safe and satisfied.

• Provide effective administration for gas servicing, breakdown repairs and boiler installation programmes
• Allocate work to technicians and subcontractors, ensuring efficient scheduling and productivity
• Manage emergency works within priority timescales
• Make courtesy calls to customers and manage expectations around outstanding works
• Order parts and materials, ensuring works are rebooked within agreed time frames
• Complete desktop audits of LGSRs and escalates issues where required
• Maintain accurate compliance records and data entry
• Administer planned and reactive gas installation programmes
• Support weekly gas reconciliation reporting
• Monitor subcontractor performance against KPIs
• Process purchase orders and invoices within agreed time frames
• Audit and challenge contractor anomalies relating to quotes and invoicing
• Manage gas servicing compliance reports up to the legal process
• Prepare analysis for subcontractor and supplier meetings
• Respond positively to complaints, issues and enquiries, supporting learning and improvement
• Provide cross‑team support to Customer Services, Field Technicians and subcontractors
• Optimise communication across telephony, Teams, email and field devices
• Support the team leader with project‑related work
• Adhere to Data Protection, Health & Safety and safe working practices
• Demonstrate Settle Paradigm values and contribute to team objectives
• Take responsibility for personal development and learning

• Experience in a service delivery centre or property maintenance environment
• Experience in scheduling and programme works management
• Experience producing reports and analysing data
• Strong communication skills and ability to work effectively across teams
• Methodical approach with strong problem‑solving skills
• Ability to work in a fast‑moving environment and stay calm under pressure
• Strong IT skills, including Microsoft Office, Outlook and service logging systems
• A customer‑focused approach with a commitment to excellent service

• Understanding of Gas Legal procedures and processes
• Experience handling maintenance calls or supporting field technicians
• Experience in customer services administration
• Supportive approach to internal and external colleagues

• Strong understanding of social housing
• Ability to build strong relationships with technicians, contractors and customers

• Annual salary: £31,075 per annum
• 25 days holiday, increasing with service, plus Christmas closure and buy options
• Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
• Family‑friendly leave:
  Enhanced maternity, paternity and adoption leave
• Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
• Life cover and income protection
• Hybrid working – modern offices, free parking & EV charging
• 30+ qualified Mental Health First Aiders
• Car leasing via salary sacrifice (for permanent colleagues)
• Funded training, qualifications & apprenticeships
• 3 paid volunteering days
• Peer‑recognition rewards platform
• Paid professional subscription (one per year)

• Hours:
  
  37 hours per week, Monday – Friday
• Hybrid working: 2 days per week in the office, 3 days from home
• Some travel across our operating area may be required

We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We encourage…