Helpdesk Operator- Zero

Join Our Team as a Helpdesk Switchboard Operator!

Hours:

0 Salary: 12.59 Per Hour Contract Type:
Casual

Are you calm under pressure, confident on the phone, and great with people? We are looking for a dedicated and efficient Helpdesk/Switchboard Operator to join our fast‑paced communications team. You'll be the crucial first point of contact for internal and external callers and play a key role.

• Operate a computer‑based Switchboard system
• Handle all calls and requests
• Monitor and respond to alarms, including fire, trauma, and security alerts
• Maintain clear and accurate records
• Support with clerical / admin duties
• Work independently responding confidently to emergencies

• Excellent communication and interpersonal skills
• Ability to stay composed in high‑pressure situations
• Good computer literacy and organisation skills
• Willingness to work flexible hours, including nights and weekends

• Previous office or switchboard experience
• Be adaptable and easily embrace changing priorities
• Be a brilliant communicator and easily build relationships
• Strive for excellence in an eager and motivated manne
• Take initiative and make decisions that are right for our customers
• Possess the ability to work under pressure
• Demonstrate exceptional timekeeping and reliability

Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.