Case Worker

Overview

NSC-High Point Corps - HIGH POINT, NC 27263

Salary Range: $14.75 - $16.00 Hourly

Category:
Case Management

Monitors assigned caseload of clients participating in an emergency day shelter program; establishes program plan/goals and evaluates client's progress by conducting routine meetings with client and/or staff; serves as advocate for client in order to acquire services that will enable them to functionally cope with their environment.

• Interview applicants to determine eligibility for program enrollment based on established guidelines and requirements; conduct needs assessment, obtains pertinent information and establish program goals for eligible clients; refers applicants to internal case management specialists, and/or other agencies if not appropriate for program.
• Meets regularly with clients to discuss and evaluate their progress; prepares accurate and up-to-date records documenting the same; monitors client behavior, group attendance, and movement; receives incident reports and enforces disciplinary actions for infractions of the emergency day shelter.
• Plans, coordinates, and/or facilitates life management classes to assist clients in obtaining skills that will enable them to functionally cope with their environment; obtains speakers and workshop presenters as needed.
• Consistently serves as a mentor and provides positive examples of proper hygiene, personal appearance, records retention, budget planning, and scheduling.
• Refsers clients to appropriate programs or other agencies based on client’s needs and in accordance with their program plan.
• Counsels clients and anonymous callers by telephone in emergency situations; provides information and referrals to appropriate community agencies.
• Serves as liaison and/or client advocate with schools, legal, social, welfare, public safety and medical agencies.
• Prepares and maintains case records and logs on all assigned clients; ensures the accuracy and completeness of the same.

OTHER RESPONSIBILITIES
:

• Assists with community service workers as needed.
• Knowledge of effective and efficient methods for organizing and maintaining records and ability to perform the same
• Knowledge of the principles and practices of social service case management.
• Skill in Microsoft Word and Excel applications with the ability to effectively create and maintain Spreadsheets.
• Ability to interview clients in order to evaluate and serve their needs.
• Performs other related work as required.
• Ability to cultivate and maintain effective relationships with a diverse group of people and remain sensitive to their concerns.

• Ability to meet attendance requirements.
• Ability to read, write, and communicate the English language.
• Ability to perform mathematical calculations.
• Ability to type and keypunch information into a computer.
• Ability to sort and file documents alphabetically and numerically.

Associate degree or two years of college coursework from an accredited college or university in Social Work, Behavioral Science, or a related field, and two years' experience working in a social or public service environment with case management experience, or any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Certifications:

None

• Ability to meet attendance requirements.
• Ability to read, write and communicate the English language effectively.
• Ability to perform mathematical calculations.
• Ability to type and keypunch information into a computer.
• Ability to sort and file documents alphabetically and numerically.
• Ability to effectively and efficiently work on multiple cases at the same time without becoming frustrated or disorganized.
• Ability to operate various general office equipment including a telephone, computer and adding machine.

• Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.