Customer Service Representative Inside Sales

Overview

FASTSIGNS of High Point, NC has been serving the Triad area for over 25 years. Our mission is to provide each customer with the highest possible level of customer service while solving their visual communications challenges and developing new ideas using quality graphics. Our strategists, graphics experts and problem solvers will work with customers to find the right mix of visual solutions so they can tell their story the way they want it to be told.

At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills.

Do you enjoy working with people and helping them solve problems by offering advice and consultation? If so, we are looking for employees like you in the ever-changing Sign Industry. This role involves being the initial contact with current and prospective customers and working with customers via email, telephone, in-person, and sometimes at their place of business.

Here’s a quick video to see what an Inside Sales Representative with FASTSIGNS is all about. FASTSIGNS of High Point is an Equal Opportunity Employer.

• Work with current and prospective customers, and be the first point of contact for walk-in, e-mail and telephone customers
• Provide exemplary customer service and build long-lasting relationships by embracing our core principles of being Quick, Clear, and Kind. Respond promptly to customer inquiries, communicate clearly to ensure understanding, and treat every interaction with kindness to create a positive customer experience
• Give signage and design recommendations, prepare estimates, communicate with customers on order status and project completion
• Execute a variety of marketing functions, and maintain an attractive retail environment
• Help as needed with reports, required paperwork, and shipping
• Enjoy being involved in daily team meetings, and be intimately involved in the success of the FASTSIGNS Center

• Ability to work under pressure and tight deadlines
• Ability to stand for long periods of time
• Ability to lift 25 or more pounds
• Present and maintain a good driving record
• Flexibility to lean over a waist-high table and use back and forth hand motion to apply vinyl letters and graphics to a substrate when needed

• Outgoing, responsive, eager to learn and with a desire to succeed
• Great verbal and written communication skills
• Strong organizational and time management skills
• Experience in resolving customer satisfaction issues
• Proficient with computer and internet skills, including Microsoft Office
• Basic Math Skills
• 2-3 years of retail or counter sales experience preferred
• High school diploma or equivalent

• Competitive Base Salary + Commissions + Bonuses
• Paid Vacation and Holidays
• Formal Ongoing Training
• Outside Sales Certification Program
• Dental and Vision Program available
• 401K benefits
• Creative work environment
• Team Culture
• Monday-Friday 8AM-5PM