Customer Service Claims Ambassador

Build your career with the company that is furnishing the future.

Founded by the Hooker family in 1924, we are a diverse, team-focused company with a core belief that when we work together as a team, we can achieve so much more than we could individually.

Ranked among the nation’s largest publicly traded furniture companies, we manufacture and import case goods, leather furniture and fabric‑upholstered furniture for the residential, hospitality and contract markets.

Domestically, we produce premium, residential custom leather and custom fabric‑upholstered furniture through our Bradington‑Young, Sam Moore, MARQ and Shenandoah Furniture brands.

We have a rich history and a unique culture that is rooted in quality and craftsmanship. As our ever changing industry evolves, we are quick to adapt and are always striving to be at the forefront of innovation, technology and creativity.

Our core principles, dedicated team and forward‑thinking business strategies provide our company, employees and partners with a competitive advantage.

Claims Ambassador

Hooker Furnishings Corporation (NASDAQ: HOFT), is currently recruiting for our Claims Ambassador to work in our High Point, NC office. Hooker Furnishings Corporation, in its 102nd year of business, is a designer, marketer and importer of case goods, leather furniture, customized domestic fabric‑upholstered furniture and outdoor furniture for the residential, hospitality and contract markets.

Position reports to: Director of Customer Service Relations

General Objective: To ensure the integrity of the claims process remains intact by working within a balanced environment of validating the claim, financial impact and service processing times and partnerships.

Other Requirements: Must be extremely organized with attention to detail, excellent time management and problem‑solving skills and the ability to prioritize work and multitask. A person with excellent attendance and punctuality, a positive working attitude and approach with strong verbal and written communication skills; proficient in MS Office (MS Excel and MS Power Point in particular).

Qualification sand Skills

Experience:

Priorexperienceininsurance,claims processing,orriskmanagementispreferred.

Skills:

Strong analytical,research,andmathematicalskills;proficiencywithclaimsmanagementsoftware;excellentcommunicationandinterpersonalabilities;attentiontodetail;andthe abilitytomanagemultipletasksundertightdeadlines.

Key responsibilities:

• Evaluating Claims:
  Assessing claim submissions, verifying policy coverage, and determining the legitimacy of claim(s).
• Investigation and Documentation:
  Conducting thorough review, gathering supporting documentation, and maintaining accurate records.
• Risk Management:
  
  Projecting potential losses, identifying trends, and recommending strategies to limit financial impact
• Collaboration:
  
  Working closely with other departments/team such as warehouses, finance and external vendors to obtain necessary data and resolve claims efficiently and meet common objectives on a weekly basis.
• Reporting and Analysis:
  Utilizing software tools to analyze claims and C & A data, prepare trend reports, and support departmental performance evaluation.
• Compliance and Fraud Detection:
  Ensuring claims adhere to regulatory standards and identifying potentially fraudulent activity
• Negotiation:
  Negotiating fair dispositions with claimants while ensuring compliance with company policies.
• CRM Management:
  Field incoming emails/calls and managing case count within the 24hr timeframe.
• Time Management:
  Maintain excellent records to proactively schedule appoints for proper use of PTO as needed.

Candidates that will be a great fit will have:

• Analytical
  
  Skills:
  
  Ability to assess damages, interpret policies, and evaluate reliability
• Communication
  
  Skills:
  
  Strong written and verbal communication for interacting with various customers.
• Negotiation
  
  Skills:
  
  Effectively settle claims while maintaining fairness and company interests.
• Attention to Detail:
  Thoroughly investigate claims and document findings accurately.
• MS office – Word, Excel, Power Point
• Navigate web based informational tools, Salsify knowledge is a plus.
• Knowledge of financial…