Scheduler, Healthcare

Overview

Join a team that makes a difference in the lives of our clients and their families. If you are looking for a career that offers professional growth, a positive work environment with team morale and camaraderie, a team that supports each other to impact the growth and success of their company and allows our clients to age in the comfort of their homes while helping them keep and gain their independence, Senior Helpers of High Point is the company for you.

Our Schedule Coordinator will be a vital team member in the daily operations of our company. Our Schedule Coordinator will ensure that our clients receive the care they need from our caregiving team. Individuals who enjoy organizing schedules for best coverage, record keeping, problem-solving, and customer service will love this job and are encouraged to apply!

• Health Insurance
• Dental Insurance
• Vision Insurance
• Short term & Long-term Disability
• Paid Time Off

• Great Place to Work® Certified—91% of our employees say Senior Helpers is a great place to work. We understand that our employees are with us to keep our business running and moving forward.
• Autonomy—We encourage our team members’ independence and believe in our team to complete their job duties without micromanaging.
• Task Variety—We provide an engaging workday that uses your various skill sets to avoid monotony.

Job Summary:

The In-Home Caregiving Scheduler is responsible for organizing and managing caregiver assignments to ensure clients receive timely, consistent, and quality care in their homes. This role acts as a vital link between clients, families, and caregivers, requiring strong attention to detail, empathy, and the ability to respond quickly to changing needs.

• Schedule and coordinate in-home care visits based on client needs, caregiver availability, and geographic proximity.
• Monitor and adjust daily schedules to accommodate last-minute changes, call-offs, or emergencies.
• Maintain up-to-date client and caregiver records in scheduling software.
• Match caregivers with clients based on skill set, preferences, certifications, and personality compatibility.
• Communicate schedules, changes, and care instructions clearly and promptly to caregivers and clients.
• Provide exceptional customer service to clients and families, addressing concerns or special requests in a professional manner.
• Collaborate with the recruitment and HR teams to ensure adequate staffing levels.
• Participate in after-hours scheduling support 24/7.

• High school diploma or GED required;
  Associate’s or Bachelor's degree in healthcare administration or related field preferred.
• 1+ year of experience in scheduling, home care coordination, or administrative support in a healthcare setting.
• Knowledge of General Home Care/Healthcare Staffing preferred.
• Proficient in scheduling software (e.g., Clear Care/Well Sky) and Microsoft Office Suite.
• Strong organizational, multitasking, and problem-solving skills.
• Excellent written and verbal communication abilities.
• Ability to remain calm and professional in high-pressure or time-sensitive situations.
• Understanding of caregiver roles, non-medical care services, and client confidentiality (HIPAA knowledge required).
• Quick-thinking and astute decision-making skills.
• Team player with excellent verbal and communication skills, adaptable in different situations, able to multi-task and work independently.
• Experience using telephones with multiple lines, multi-tasking on several calls, and maintaining professionalism and patience in a fast-paced environment.
• Excellent problem-solving and creative-solution abilities.
• Note:
  
  Customer Service and Doctor office scheduling is not considered scheduling experience.

• Office-based environment with computer and phone use.
• May involve on-call shifts during evenings/nights/weekends.
• Fast-paced and client-focused, requiring flexibility and responsiveness.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state and local laws.