Business Development Operations Manager

Monty’s Handyman Services – Piedmont Triad | Greensboro, NC | Full-Time | Hybrid (Office + Field Relationship Building)

Monty’s Handyman Services is a startup franchise-based home repair and remodeling business serving the Piedmont Triad and operates under the umbrella of Resibrands. We help homeowners, realtors, property managers, and investors complete repairs quickly and professionally, with excellence and kindness as cornerstones.

We are a faith-based company and believe in doing business with honesty, excellence, and respect for every customer.

We’re hiring a high-trust, high-accountability leader to help us build a business that runs with excellence from day one. If you’ve been looking for a company culture built on trust, organizational health, and high performance, we might be a fit for you. If you want to be supported, challenged to grow, and empowered to succeed, we might be a fit for you.

If you want to be respected and rewarded for your strengths and contributions to the success of the organization, we might be a fit for you. This role is ideal for someone who can operate as an Integrator—someone who can drive key partnerships and revenue, while also owning daily internal operations such as scheduling support, bookkeeping coordination, payroll support, CRM accuracy, and keeping projects organized behind the scenes.

One partner will focus on strategy, growth planning, coaching, culture, and partnerships at a high level. The second partner will be in the role of Operations Lead, focusing on field execution, hiring/training technicians, and managing subcontractors. You ensure the business runs smoothly and consistently day-to-day—and that opportunities turn into booked work.

• Build and manage relationships with local realtors, brokerages, property managers, investors, and strategic partners
• Generate new leads through outreach, networking, open houses, property manager meetings, and events
• Coordinate partner communication and follow-up with professionalism and consistency
• Track all leads and partner touchpoints in the CRM (required)
• Identify repeat-work opportunities such as punch lists, inspection repairs, make-ready work, and light remodels
• Coordinate weekly social media posts using job photos, before/after shots, and testimonials (content provided by technicians when possible)

• Help oversee day-to-day internal operations so nothing falls through the cracks
• Support scheduling coordination and job intake processes
• Maintain accurate job records, notes, and status tracking in Housecall Pro (preferred)
• Coordinate basic admin workflows including invoices/payments, job costing support, and customer communication support
• Assist with bookkeeping coordination (Quick Books experience strongly preferred)
• Support payroll preparation/coordination (hours, job notes, documentation, accuracy)
• Build simple repeatable systems, checklists, and processes as the team grows

• Strong organizational skills and follow-through (you finish what you start)
• Great communication and relationship-building ability (trust-based client development)
• Comfortable owning details and holding people accountable
• Experience in at least two of these areas: operations/office management, bookkeeping coordination (Quick Books), CRM systems, estimating/quoting, business development/partnerships, or home services/trades
• High integrity, humility, and emotional intelligence
• Coachable, growth-minded, and committed to continuous improvement
• Able to thrive in a fast-moving environment without needing constant supervision

• Candidates who dislike process, accountability, or CRM usage
• People who avoid details or struggle to execute consistently
• Anyone that lacks humility and a sense of humor

• Base salary: $55,000–$70,000 depending on experience
• Performance bonuses tied to revenue targets and operational KPIs
• Potential profit-sharing opportunity for the right long-term candidate
• Vehicle support options (mileage reimbursement or company vehicle depending on role needs)

First 60 days:

• CRM clean and consistently updated
• Job intake + scheduling workflow running smoothly
• 10–15 active realtor/property manager relationships started
• 3–5 partners sending repeat work

First 6 months:

• Recognized as a go-to service partner in multiple brokerages/property manager offices
• Consistent partner-driven lead flow
• Strong internal admin systems supporting technician growth
• Ownership team freed up to focus on scaling and hiring

Apply with your resume and a short message covering:

• Your experience owning operations and executing systems
• Your experience building partnerships or driving business growth
• Any experience with Quick Books, estimating, Housecall Pro, or home services
• Why you’re a strong fit for a role with high trust + high accountability