Self Determination Support Specialist

Work for a company where you make a difference in people's lives every day!

At GT, we know that our people are at the heart of our success. If you love your work, enjoy collaboration, and want to learn, you’ve come to the right place! Let us help you discover a new passion for doing good in a growing industry.

Our mission:
To help people live a life of their choosing, regardless of age or ability.

GT Independence has won numerous awards and recognitions for being a great workplace, including being named a 2025 National “Best and Brightest Companies to Work For!” In addition, we were recently awarded the Great Place to Work® Certification for 2025/2026 — an honor granted to only the nation’s top employers that offer exceptional employee experiences.

As a Contact Center (Self Determination) Support Specialist or SDSS, you’ll work on a team to deliver great customer service, over the phone, to people self‑directing their care as well as other stakeholders.

(These tasks may vary depending on the area of focus – Customer Service (CS), Payroll (PY), or Processing (PR).

• Creates, completes, updates, and reviews employee and client records (PR, CS)
• Enters information into computer databases for effective record keeping (All)
• Administers new and existing Docu Sign accounts (PR, CS)
• Prepares and sends documents via mail using approved communications (PR, CS)
• Ensures the proper naming and saving of documents in the document management system (PR, CS)
• Assists stakeholders in returning documents (PR, CS)
• Serves as an escalation point for Docu Sign support issues from the Operations staff and customers (PR, CS)
• Ensures all compliance standards are met for audit purposes (All)
• Performs timesheet reviewing (PY)
• Reviews overlap and overtime reports (PY, CS)
• Handles inbound calls and assists with making outbound calls as requested (CS, PY)
• Accurately and efficiently completes payroll checklists for assigned agencies. Resolves any discrepancies that may exist in the document. (PY)
• Collaborates with the staff to resolve rejected timesheet issues and reduce out‑of‑cycle payroll disbursements (RFP’s) (CS, PY)
• Completes administrative tasks such as filing, copying, data entry, etc... (All)

• High School Diploma or GED required

• Work is performed in a typical office setting. This position is based in High Point, NC.

GT Independence is a national, family‑owned organization and a trusted leader in personal and financial services for people in need of home and community‑based care throughout the country. We help tens of thousands of people in public health programs across the country find and hire their own personal assistants.

Our operations team strives to create trust, autonomy and even fun. We believe that everyone can contribute and that the best employees are intrinsically motivated, so we excel because we respect each other and we love what we do.

We value excellence, but we won’t micromanage to achieve it. If you are self‑motivated, we’ll give you the freedom to succeed on your own. Team members enjoy generous paid time off, competitive wages and benefits and the opportunity to grow professionally. Grow with us!

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Bring Your Authentic Self To Work

GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self‑determination.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.