Assistant General Manager in Training

Assistant General Manager in Training

Company:
New York Sports Club

New York Sports Club and our family of brands is a long‑standing, dynamic fitness club brand with locations in the Northeast. We consider ourselves a local neighborhood gym and aim to provide members with fitness results, positive change and personal connections through innovative programming and knowledgeable staff. Our mission is to “Improve Lives Through Fitness”.

• Hold yourself and your team accountable to high standards of operational excellence.
• Support team development through coaching in the moment opportunities to provide helpful guidance and feedback, driving profitability through sales and key performance indicators.
• Assist in the assessment of employee performance and provide ongoing constructive feedback in a timely manner, focusing on internal development.
• Conduct courageous conversations while handling discipline of employees as needed, in accordance with company policy.
• Develop and establish rapport with fellow employees using a situational leadership mentality.
• Support the GM in achieving club revenue plans, including EBITDA, net member gain, and net electronic funds transfer (EFT).
• Work with GM to review and analyze club sales on a daily/weekly/monthly basis, using data to project sales, determine profitability, and set revenue/retention goals.
• Evaluate market trends and partner with GM to strategize and implement innovations that improve sales, productivity, and profit.
• Own the recruitment, training, and development of qualified club personnel to a standard of excellence, onboarding new employees utilizing proper immersion plans.
• Create an open environment where employees are empowered to ask questions and continue to progress along their learning journey.
• Identify opportunities for improvement through implementing trainings, strategies, policies, goals, and other resources to maximize productivity and morale.
• Set direct and clear SMART goals for self and team.
• Support the GM with sourcing, interviewing, and qualifying applicants in a timely manner, leveraging UKG Ready and internal/external resources.
• Confirm Member Experience Walkthroughs (MEW) and Figure 8’s are completed daily to resolve customer‑facing issues promptly.
• Review all NYSC documents, including policies, procedures, employee handbook, and codes of conduct.
• Schedule and direct regular meetings and events to share information, set and review goals, and review business processes in the absence of the GM.
• Inspect clubs to ensure adequate security and facility compliance with safety and environmental codes.
• Partner with GM to resolve incidents and drive membership sales to exceed last year’s results.
• Maintain awareness of loss prevention matters and foster outreach activities to enhance community involvement.
• Support the development of a customer service culture, promoting a positive customer experience.
• Maintain open and effective communication with employees, supervisors, and peers, communicating new directives, policies, and procedures.
• Maintain knowledge of market, competition, best practices, and trends in sales techniques and strategies.
• Work with GM to resolve issues that affect the service, efficiency, and productivity of the club.
• Effectively manage conflict, appropriately escalating and de‑escalating as necessary to provide win‑win solutions.

• Excellent business acumen (supervisory, leadership, analytical, decision‑making, problem‑solving).
• Sense of urgency regarding customer service and sales results, with proven negotiation skills.
• Superior managerial, communication, and interpersonal skills, with an emphasis in English.
• Highly organized with detail‑orientation and proven follow‑up skills.
• Ability to work independently, prioritize responsibilities, and multi‑task with urgency.
• Demonstrated competence in implementing business strategies, using sound judgment and innovative solutions.
• Excellent math skills to conduct data analysis and analyze profit and loss statements.
• Thorough understanding of the company’s products and services, and those of immediate competitors in the surrounding market.