ITSM Consultant

Mindlance is a national recruiting company which partners with many of the leading employers across the country.

Job Title:

Analyst I

Duration: 3+ Months (potential contract to hire)

Description: Making sure Information Services add real business value, you'll be responsible for the creation of knowledge artifacts that document all application services being provided to the wider Client’s business. The ideal candidate will have demonstrated competency in working collaboratively across both business and IT functions in highly complex environments across multiple geographies, and coordinating with stakeholders at multiple levels within the organization.

The principal responsibilities of the role are:

• Partner with senior IT stakeholder and Eco system suppliers to identify existing documentation and gaps
• Conduct meetings to understand current processes with which documentation and knowledge is managed, used and validated
• Understand current technology deployed in order to document standardized service design.
• Work closely with Ecosystem partners to fulfil gaps in existing knowledge documentation
• Create and execute plan for knowledge acquisition with detailed tasks, timelines, risks, dependencies and owners
• Ensure quality of finalized knowledge artefacts
• Create a standard knowledge artefact to build a Business Application Services KMDB.
• Establish governance framework for tracking and reporting progress to senior stakeholders.

Required Skills/Experience

• At least 5 years’ experience in a Service Management role.
• ITIL v3 Foundation or operational experience of working within the ITIL framework.
• Previous experience of Knowledge Management, Data Capture and Visualisation
• Experience in creating technical documentation, infrastructure and network.
• Strong people and communication skills.

All your information will be kept confidential according to EEO guidelines.