Operations Manager

Major Functions

The operations manager leads with a focus on safety, quality, engagement, and continuous improvement. You will assist in the advancement of a culture of safety through awareness, training, and accountability. Your guidance will help supervisors achieve established standards of service, quality, and productivity. You are accountable for engaging your team to maintain the highest levels of safety, quality, attendance, and performance.

You will leverage a variety of key performance indicators, engagement tools, and other activities to understand what is working well and where to improve. You will demonstrate strong leadership, the ability to communicate and address operational objectives, and the desire to equip your team with the necessary tools for success. Through effective communication and frequent feedback your teams will improve with a clear understanding of goals, expectations, their roles in customer and company success, and shared accountability.

Open to any shift

• Leads and treats associates respectfully and equally by promoting our core values in a team environment.
• Leads and supervises a team of night Shift Supervisors and associates in warehouse operations.
• Ensures that customer orders are selected, assembled, and loaded according to established MDI procedures, standards, and expectations.
• Ensures inbound orders are received according to established MDI procedures, standards, and expectations.
• Works directly with transportation teams to ensure any load issues are handled timely and with minimal disruption to our customers.
• Leverages KPIs across safety, engagement, and operational performance for continuous improvement.
• Assist in the managing of expenses with special emphasis on damage control, labor, and supplies usage, in order to meet or exceed weekly budgets.
• Provides input in establishing operations procedures and the tools necessary to support them.
• Ensures compliance with local, state, and federal laws and regulations, and company policies including OSHA, FDA, HACCP, FSMA, SQF, etc.
• Reviews and ensures all safety, quality and productivity standards are achieved for operations.
• Ensures all employees have been trained in safety, quality, and standard policies and procedures.
• May be required to perform other job tasks as necessary.

• Knowledge generally associated with a bachelor’s degree or related experience
• 7+ years’ experience progressive leadership responsibilities in warehouse/manufacturing
• Must have strong communication skills.
• Warehouse Management System experience
• Highly proficient in computer usage, e-mail, Microsoft Office Suite
• Strong judgment and decision-making skills
• Presentation skills and comfortable speaking in a classroom/tour environment
• Bi-lingual a plus

Dimensions:
Supervises a team of salaried supervisors and several hourly employees cross functionally