Senior Systems Analyst-Information Technology

Hickory, North Carolina, is a three-time All‑America City located along Interstate 40 at the foot of the Blue Ridge Mountains. The city boasts a strong community spirit, a growing metropolitan area, and a variety of recreational and cultural amenities.

Provides administration for all City critical systems and applications. Assists with installation, maintenance, and repair; installs, monitors, and administers computer software; provides user device and application support; serves as a backup to other IT employees. Work is performed with minimal supervision with an emphasis on customer support and security fabric consideration under the IT Director.

• System Analysis & Design
  :
  Analyze existing systems, identify problems, gather requirements, and design efficient, cost‑effective technical solutions.
• Troubleshooting & Support
  :
  Diagnose and resolve complex technical issues, performing root cause analysis, implementing fixes, and providing critical production support.
• Documentation & Training
  :
  Create detailed technical documentation, user guides, training manuals, and conduct training sessions for staff.
• Collaboration & Leadership
  :
  Coordinate with team members and end users ensuring smooth communication and alignment with business goals.
• Process Improvement
  :
  Evaluate systems for efficiency, recommend enhancements, and ensure adherence to IT policies and industry best practices.

• Backup management system
• Security cameras
• Access control
• Cloud and on‑premises applications
• System and network connectivity
• Network security
• RMS/CAD
• Certificate management
• Printing
• DNS
• Document scanning

This position handles the majority of escalated service desk tickets and further escalates critical issues to the IT Director. The role also participates in an on‑call rotation schedule.

• Mid‑Advanced level knowledge of server and workstation hardware and troubleshooting abilities.
• Mid‑Advanced level knowledge of switch, router, and cabling design, configuration, and maintenance.
• Mid‑Advanced level knowledge of system and network design.
• Mid‑Advanced level knowledge of TCP/IP protocol, and wireless communication protocols.
• Mid-level knowledge of basic programming and scripting languages (i.e., Windows scripting host, Unix shell programming, and VB).
• Proven skill in the installation, repair, and maintenance of complex computer hardware and software.
• Proven skill in time prioritization and management.
• Proven skill in troubleshooting and problem solving.
• Experienced skill in the operation of computer equipment.
• Experienced in oral and written communication.

Any combination of education and/or experience equivalent to a bachelor’s degree with an emphasis in computer technology or related field and five years of qualified experience. Experience with computer networking, telecommunications, hardware, and software support at a Mid‑Advanced level is required. Professional level Microsoft, Cisco, Fortinet, PMP, ITIL certifications are preferred.

Qualified applicants are considered for positions without regard to race, color, religion, sex, national origin, age, marital status, genetics, or the presence of a non‑job related medical condition or disability. U.S. Law requires all applicants to furnish proof of identity and right to work in the U.S.

For a virtual, interactive tour of the area, visit . For all about Hickory and Life, visit .

The work is typically performed while sitting at a desk or computer table in an office or computer room, occasionally outdoors, and sometimes in automobiles.