Senior Systems Analyst-Information Technology

For doers and makers seeking a well‑rounded community, Hickory is a bridge between Asheville and Charlotte at the foot of the Blue Ridge Mountains along Interstate 40, where a collective spirit of craftsmanship strengthens any endeavor with detail, artistry and quality.

Hickory, North Carolina, is a three‑time All‑America City on the Catawba River approximately one hour east of Asheville and one hour north of Charlotte. More than 45,000 residents call Hickory their home and Hickory is the hub of a 365,000 metropolitan area. Hickory has outstanding school systems, recreation facilities, libraries, golf courses, theaters, art museums, and gorgeous parks. Beautiful Lake Hickory is over 4,000 acres and has many public access areas.

Please check out for a virtual, interactive tour of the area, and for a web portal all about Hickory and Life. Well Crafted.

Qualified applicants are considered for positions without regard to race, color, religion, sex, national origin, age, marital status, genetics, or the presence of a non‑job related medical condition or disability. U.S. Law requires all applicants to furnish proof of identity and right to work in the U.S.

Provides administration for all City critical systems and applications. Assists with installation, maintenance, and repair; installs, monitors, and administers computer software; provides user device and application support; serves as a backup to other IT employees. Work is performed with minimal supervision with an emphasis on customer support and security fabric consideration. Under the IT Director.

• System Analysis & Design
  :
  Analyze existing systems, identify problems, gather requirements, and design efficient, cost‑effective technical solutions.
• Troubleshooting & Support
  :
  Diagnose and resolve complex technical issues, performing root cause analysis, implementing fixes, and providing critical production support.
• Documentation & Training
  :
  Create detailed technical documentation, user guides, training manuals, and conduct training sessions for staff.
• Collaboration & Leadership
  :
  Coordinate with team members and end users ensuring smooth communication and alignment with business goals.
• Process Improvement
  :
  Evaluate systems for efficiency, recommend enhancements, and ensure adherence to IT policies and industry best practices.

Administers:

• Backup management system
• Security Cameras
• Access Control
• Cloud and On‑Premises Applications
• System and network connectivity
• Network security
• RMS/CAD
• Certificate Management
• Printing
• DNS
• Document Scanning

This position handles majority of escalated service desk tickets and further escalates critical issues to IT Director. This position also participates in an on‑call rotation schedule.

• Mid‑Advanced level knowledge of server and workstation hardware and troubleshooting abilities.
• Mid‑Advanced level knowledge of switch, router, and cabling design, configuration, and maintenance.
• Mid‑Advanced level knowledge of system and network design.
• Mid‑Advanced level knowledge of TCP/IP protocol, and wireless communication protocols.
• Mid‑level knowledge of basic programming and scripting languages (i.e., Windows scripting host, Unix shell programming, and VB).
• Proven skill in the installation, repair, and maintenance of complex computer hardware and software.
• Proven skill in time prioritization and management.
• Proven skill in troubleshooting and problem solving.
• Experienced skill in the operation of computer equipment.
• Experienced in oral and written communication.

Any combination of education and/or experience equivalent to a bachelor’s degree with an emphasis in computer technology or related field and 5 years of qualified experience. Experience with computer networking, telecommunications, hardware, and software support at a Mid‑Advanced level is required. Professional Level Microsoft/Cisco//Fortinet/PMP/ITIL certifications have preference.

The Information Technology Director assigns work in terms of very general instructions and guidelines. Completed work is reviewed for compliance with procedures, accuracy, and the nature and propriety of the final results.

Guidelines include technical manuals,…