Veterinary Client Service Representative

Veterinary Client Service Representative

Department: Receptionists

Employment Type: Full Time

Location: Hickory, North Carolina

Overview Carolina Animal Specialty & Emergency in Hickory, NC is seeking a Customer Service Representative to join our rapidly growing specialty and emergency practice. CASE is a multi-specialty practice with specialists in internal medicine, surgery, and 24-hour emergency and critical care. They are supported by our highly trained and compassionate team of technicians, assistants, and client service representatives. We currently have an opening for an evening CSR on our emergency service team.

** This position is for night and weekends**

• Greet all patients in a professional and polite manner
• Fulfill customer needs to ensure satisfaction
• Answer phone calls promptly & takes messages
• Resolve patient complaints via phone and email
• Verify customer account information
• Multitask within a fast pace environment
• Provide exceptional customer service

• High school Diploma or GED required
• Previous experience in the veterinary field required
• Must be available to work rotating shifts
• Ability to sit, stand and walk for various amounts time
• Must maintain professionalism in high stress situations
• Excellent verbal, written and oral communication
• Ability to lift 50lbs Benefits
• Competitive compensation
• Medical, dental, vision and life insurances
• Veterinary services discount
  * Retirement: 401(K) with employer match

• Health insurance
• Dental Insurance
• Vision insurance
• Employee discounts
• Flexible schedules
• 401K with company match
• Training and Career development
• Paid Time Off and Paid Holidays Emphasis is placed on superior patient and client care, development of a rewarding career, and a sustainable, balanced lifestyle.

Want to join an amazing and fast-growing team? Please apply and submit your resume along with a cover letter, and a member of our staff will be in touch! We look forward to hearing from you!