Customer Service REP

Overview

Who will you be working with? L&M Radiator, Inc. is a global designer, manufacturer, and distributor of MESABI cooling and heat transfer solutions that are custom-made for heavy equipment in the mining, oil, gas, construction and heavy industrial industries. This role will be collaborating with our internal teams to ensure product build is on track and on target per customer specifications.

We want a representative that wants to connect with our customers around the world.

Who will you be working with? L&M Radiator, Inc. is a global designer, manufacturer, and distributor of MESABI cooling and heat transfer solutions that are custom-made for heavy equipment in the mining, oil, gas, construction and heavy industrial industries. This role will be collaborating with our internal teams to ensure product build is on track and on target per customer specifications.

We want a representative that wants to connect with our customers around the world.

As a member of the CS department, you will be responsible for providing the whole department with support, knowledge of products, and assist in communication and problem solving. Responsible for data input and checking of orders, quotes, and purchase orders. Learn customer portals for entering and retrieving customer orders. Collaborate with internal engineering and sales department on quoting, pricing and product delivery.

Work within deadlines, establish customer relationships and collaborate with team to produce the world’s best heat transfer solutions across the globe.

• Serve as the primary point of contact for assigned customers.
• Provide order status, documentation, issues resolution, and proactive communication.
• Capture Voice of Customer and identify service or aftermarket opportunities.
• Escalate risks early to the Manager.
• Check Quotes to Ensure customers receive accurate, correct, and proper product quotes, information and materials.
• Responsible for intercompany orders.
• Able to process customer and vendor Purchase Orders in ERP system (Epicor).
• Respond to customer service needs in a timely, respectful, and diligent manner.
• Maintain all required records clearly, accurately, and completely.
• Follow all department procedures, processes and instructions set forth by the customer service manager.
• Follow all corporate policies and procedures and support management decisions.
• Communicate with other departments as required.
• Perform work in a safe manner and follow all safety guidelines/procedures.
• Domestic and international travel required and include weekends depending on the project and if needed.
• Other related duties as assigned and deemed necessary by Supervisor.

• Sitting for long periods of time

• Regular and reliable attendance.
• Communicate effectively in English, by both verbal and written means.
• Technical, mechanical, and industrial knowledge needed to include blueprint reading.
• Experience preparing a wide variety of reports, spreadsheets and documentation using Microsoft Office Products such as Excel, Word, PPT, Teams and Outlook.
• Work effectively with fellow employees, independently, under pressure, and with accuracy.
• Establish priorities and complete assignments efficiently with excellent attention to detail.
• Dependability under both supervised and unsupervised conditions.
• Professional phone and email etiquette.
• Must be organized, thorough and have good follow through.
• Ability to sit for long periods of time and multi-task throughout the day.
• Must pass a pre-employment physical, drug/alcohol and background test.

You may also be asked to perform other duties outside of your function or trade, for which adequate training will be provided if necessary.

This role is also eligible for a performance bonus.

More information on offered benefits, which include health, welfare, and retirement, is available at

Wabtec will only employ those who are legally authorized to work in the U.S. for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen and fitness for duty test.

The salary range…