Learning Delivery Associate

** GET TO KNOW ALORICA *
* At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.

** JOB SUMMARY*
* Supporting training department by performing work educating, testing, and coaching new hires to a specified account using curriculum and materials specialized to a particular account.

** JOB RESPONSIBILITIES*
* - Conduct new hire training in a classroom setting

- Conduct follow-up one-on-one training when necessary

- Conduct refresher training sessions

- Conduct certification sessions

- Attend training meetings

- Attend training/quality assurance meetings

- Assist training department with any other necessary functions

- Conducts phone time when not facilitating a class or assisting with other training duties.  Scorecard performance will be monitored.

** OTHER RELATED DUTIES*
* - Conduct new hire training in a classroom setting

- Conduct follow-up one-on-one training when necessary

- Conduct refresher training sessions

- Conduct certification sessions

- Attend training meetings

- Attend training/quality assurance meetings

- Assist training department with any other necessary functions

- Conducts phone time when not facilitating a class or assisting with other training duties.  Scorecard performance will be monitored.

** INTERNAL APPLICANTS*
* ** MUST*
* ** MEET THE FOLLOWING REQUIREMENTS:*
* ** To be considered you must meet the following criteria:*
* ** You must have worked at Alorica for a minimum of six months (or tenured in your most recent position for 6 months).*
* ** You must be meeting expected performance metrics in your current position.*
* ** You do not have any Active Final Corrective Actions or Warnings.*
* ** If you are not sure of your status, please check with your Manager or Human Resources Partner.*
* ** QUALIFICATIONS*
* ** Minimum

Education and Experience:

 *
* - Possession of a High School Degree, GED or other equivalent education;
Associates degree preferred

- Previous experience in training and/or customer call center experience

*
* Knowledge, Skills and Abilities:

*
* - Demonstrated knowledge of adult learning techniques and best practices in training delivery

- Demonstrated knowledge of specific account provisions, products, and policies

- Ability to communicate effectively both orally and in writing

- Excellent attendance and punctuality

- Demonstrated effective listening skills

- Demonstrated proficiency of presentation skills

- A wide degree of creativity and latitude is expected

- Knowledge of Microsoft Word, Excel, and Power Point

- A great attitude

** Work Environment:*
* Ability to work in a fast paced, ever changing environment

** Physical Demands:*
* Ability to stand while conducting training classes

Ability to travel to centers to deliver training or to monitor, evaluate and coach team members.

Equal Opportunity Employer - Veterans/Disabled