Telecommunicator

Minimum Starting Salary

$24.7045 per hour

A Hiring & Retention Incentive of $6,00 0 for NEW Full-Time Employees to be paid in three installments.

Police Background Packet will be emailed after the position has closed.

A 911 Telecommunicator who works well under pressure, stays calm in stressful situations and can communicate clearly with emergency responders and citizens. Our ideal candidate has integrity, a willingness to learn, and wants to help others. If this is you, APPLY NOW!

• High School Diploma or GED equivalent

• Customer service or computer experience

Basic Telecommunicator License from Texas Commission on Law Enforcement (TCOLE) within one (1) year;
National/Texas Crime Information Centers (NCIC/TCIC) and Texas Law Enforcement Telecommunications System (TLETS) within 180 days.

Under basic supervision, answers emergency and non-emergency calls for service; takes information from callers and enters information into computer database; including dispatching units for both the City of Waco and McLennan County residents. Provides assistance and information to Waco Police Department (WPD) & McLennan County Sheriff's Office (MCSO) emergency services agencies and general public.

• Answers emergency and non-emergency calls for police, fire, emergency medical assistance; determines appropriate call classification and priority.
• Answers incoming emergency calls: interview and calm callers and gather details; evaluate information, prioritize calls, determine required actions and appropriate response; dispatch emergency responders and resources; relay pertinent information to law enforcement and public safety personnel in a concise, organized, and understandable manner; monitor radio channels and provide immediate information and assistance.
• Follow WPD procedures to provide assistance and information to emergency services personnel and general public; notify other state, federal and regional agencies as needed.
• Enter call information into Computer Aided Dispatch records management system; track a variety of law enforcement and public safety agency resources, personnel, and incidents.
• Provide detailed call information to WPD Officers, MCSO Deputies; maintain status and awareness of all public safety unit locations; monitor message traffic and relay information to assure responders’ safety is top priority; notify key WPD personnel on critical incidents.
• Perform inquiries and criminal history checks for Officers through NCIC and TLETS.
• Search state and national databases at Officer’s request; update warrant information.
• Gather non-emergency information and respond appropriately; provide information, instructions, and assistance to the public within scope of authority and training.
• Maintain and update a variety of computer databases, resource management systems and files; enter, edit, and retrieve data and prepare reports.
• Cross-train in a wide variety of WPD skills and disciplines.
• Prepare accurate and detailed reports and required paperwork.
• Maintain the integrity, professionalism, values, and goals of the Police Department by assuring that all rules and regulations are followed, and that accountability and public trust are preserved.
• May be required to respond after hours, including holidays and weekends, in the event of a departmental or City-wide emergency.