Popeyes - TEAM LEADER

Overview

POSITION SUMMARY:

Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring great tasting/quality food, executing on 20/20 guest expectations, and ensuring compliance with all Popeyes procedures, systems and standards.

• Guest Expectations
• Trains and coaches team members using the Guest Expectations training materials.
• Models being calm and productive during busy times.
• Coaches team members to ensure they are knowledgeable on job requirements.

• Neat and Well-Groomed
• Holds team members accountable to the Popeyes uniform and grooming standards and coaches them when noncompliant.
• Models looking nice and professional; shirt is tucked in; hair contained, and uniform is clean and unwrinkled.

• Friendly
• Models acknowledging each guest with a smile, treating everyone with care and respect, with a positive and friendly attitude.
• Coaches team members on maintaining a positive, friendly attitude and behaviors.

• Well-Staffed
• Models how to maintain restaurant cleanliness (interior/exterior) and monitors the facilities to ensure it is done regularly.
• Helps with order taking and cashiering during busy times.
• Leads and coaches the team on being ready and prepared to serve guests as they arrive.
• Encourages team members to ask for help when necessary to meet guests  needs.
• Follows Popeyes Restaurant Policies and Rules regarding scheduled working hours, breaks, and timekeeping.

• Food Tastes Great
• Monitors quality to ensure the food looks and tastes great and is of high quality.
• Models and monitors food presentation and coaches team members as needed.
• Coaches to ensure taste, appearance, and temperature standards are met for all products and retrains when necessary.

• Consistent and Quick Service
• Models urgency and helps provide consistent, fast service.
• Leads and coaches on efficient service; assists with order taking and cashiering during busy times.

• Order Accuracy
• Models how to communicate and work within a team to ensure orders are accurate; repeats orders following Popeyes standards.
• Follows up on order errors to learn from mistakes and improve performance; holds employees accountable to minimal order errors.

• Food Safety
• Makes sure food is safe by following all food safety and quality policies and procedures.
• Follows hand washing and glove procedures; completes the Food Safety Checklist each shift.

• Brand Ambassador
• Has passion for the business and pride in Popeyes; inspires team members to embrace the brand.
• Is proud to represent Popeyes.

• Focus on the Guest
• Treats guests and employees with care and respect; is passionate about serving the guest.
• Reads the guest and anticipates their needs; pays attention to guests  verbal and non-verbal communication and addresses them proactively.
• Handles guest complaints with a "Yes" mindset; does what is right for the guest.

• Team Skills
• Treats all employees with care and respect; is a good team player and leader; maintains a positive can-do attitude.
• Is dependable, willing to help others, keeps calm, and works with people from all backgrounds.
• Ensures the team provides quick service while maintaining a calm environment; manages the floor to cover all roles and ensure compliance with Popeyes standards and labor laws.

• Commitment
• Thrives in a fast-paced, high-energy environment; professional during difficult times; utilizes systems to produce quality products and keep the restaurant clean.
• Takes corrective action to resolve issues affecting food safety or quality; flexible and takes direction based on business needs.
• Trains others on products, menu, and Popeyes systems and tools; handles cash management during shifts; adheres to Popeyes policies and standards.

• Guest Service (Dine In/Drive-Thru)
• Interior
• Exterior

• Workstation Operation
• Guest Service
• Leadership

• Assembly
• Prep
• Fryer
• Interior
• Exterior
• Receiving & Storage

Experience - 6 consecutive months Popeyes experience and 100% certified in all workstations for internal promotes, or 1 year supervisory experience in a restaurant or retail customer service environment.

Knowledge/Skills/Abilities - Must be at least 18 years old; must complete Team Leader training classes; and in certain states, must be Serv Safe certified. Requires ability to speak, read, and write effectively in English; and may require ability to speak another language to guests based on location of restaurant. Excellent interpersonal skills; ability to perform and understand basic math concepts; ability to work well with diverse groups;

proven analytical skills; and good organization and planning skills. Is a self-starter who takes initiative and willingly accepts responsibility. Basic knowledge of personal computers and related software applications. Demonstrates integrity and ethical behavior.

Physical Requirements - Ability to stand and walk approximately 90%-95% of shift and move freely throughout the restaurant; ability to lift and carry…