Engineering Shift Manager

Overview

Engineering Shift Manager at Mitie Cleaning & Hygiene Services

• Leading the day to day shift teams.
• Ensuring all planned, corrective and reactive work is completed on time.
• Supporting root cause analysis and CAPAs for technical activities.
• Daily attendance at the 0900 / 1630 team activity call.
• Attendance at GSK morning TAP.
• Assigning duties to technicians during shifts.
• Day to day lead of shift team including conduct, performance and capability; taking actions to address any inappropriate behaviour or low standards.
• Holding regular shift team meetings on daily and weekly objectives.
• Providing direction and feedback to technicians during shifts.
• Effective handover with the other shift lead role.
• Participating in work activities, leading by demonstration, and showing them how to do the job effectively where required.
• Assisting in training and coaching new employees.
• Providing customer service and managing complaints.
• Prompt and correct documentation of incidents.
• Ensuring communications are maintained between the technical supervisors & client relating to the progress of work orders.
• Performing duties of a person authorised to issue permits to work.
• Identifying potential training requirements for existing team to ensure statutory requirements are met and efficient working practices are followed.
• Attending and fully participating in training and appraisal activities as required.
• Bringing innovation, building solutions to business challenges and maintaining a ‘can-do' attitude.
• Fostering and maintaining a positive work environment.

• Working well within a team.
• Leadership skills and ability to make decisions fast.
• Strong problem-solving aptitude.
• Able to work without direct supervision.
• Able to deal directly with customers in a professional manner and represent the company.
• Able to complete & produce RAMs.
• Ability to plan/schedule both PPM & Reactive workload.
• Computer literate – competent in Microsoft Office and ability to work on CAFM systems.
• Knowledge of working on BMS systems.

• Always follow Group and company policies and procedures.
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
• Use all work equipment and personal PPE properly and in accordance with training received.
• Report any issues or training needs to your Line manager and/or via your divisional incident reporting system.

• Ensure compliance with Mitie's information security procedures in all activities.
• Proactively identify and report security risks to your manager.
• Report actual and suspected security incidents.

Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. Our commitment includes a focus on a thriving workplace and inclusive recruitment processes. We offer a range of lifestyle benefits and employee programs, including health, financial wellbeing, discounts, and pension enhancements.