Graduate Delivery Manager

• Salary: Up to £28,500 depending on experience
• Location: Hertford
• Applicants must hold a valid visa or work permit

This role provides an exciting opportunity to learn all about agile delivery and join our team of talented individuals.

Supported by our Delivery Director and Delivery Managers you’ll play a key role in the day to day delivery of projects for both new and existing projects, working alongside clients from a broad range of industries and sectors.

The responsibilities of this important role include:

• Using our agile delivery processes to manage and deliver project work on a day to day basis
• Working closely with our Resource Manager and the wider Delivery team to appropriately and efficiently resource projects
• Providing excellent customer service and establishing constructive relationships with our clients
• Contributing to the continuous improvement of our agile delivery processes

We are looking for a self‑motivated, organised, process‑oriented graduate to join our established Delivery Team and expand our capacity to deliver successful digital projects for high profile clients like United Nations, Oxfam and UCL.

Founded in 2009, Zoocha is a leading Drupal specialist digital agency based in the UK, with offices in Spain and Brazil. Over 80 passionate thinkers, makers, and doers working across a range of disciplines including UX, strategy, design, development, hosting, project management, and support. We’re a friendly, lively, and fast‑paced place to work, with regular team nights out and a wide range of social events on offer across our three offices – and we’re a certified Great Place to Work, too.

We’re certified in ISO 27001, ISO 27701, Cyber Essentials, Cyber Essentials Plus, ICO, ISO 9001, ISO 22301, FSQS, NHS DSPT, JOSCAR, Fair payment Code, ISO 14001 and are Carbon Neutral Britain certified. Our commitment to environmental sustainability sits at the heart of Zoocha’s products and business processes.

We build long‑lasting, collaborative relationships with clients and push them, ourselves and the world around us forward through the work we do together.

With over 50 Drupal clients, our work is varied, but we have a focus on the not‑for‑profit, government, education and travel sectors. Current clients include:

• University College London
• University of Portsmouth
• Oxfam
• Professional Darts Corporation (PDC)
• Topdeck Travel
• Westminster City Council
• Greater London Authority
• Royal Borough of Kensington and Chelsea
• Guy’s and St Thomas NHS Foundation Trust
• United Nations
• Ofsted

As a Delivery Manager at Zoocha, you will be responsible for the resourcing and successful delivery of our projects – on time, within budget and in line with our quality standards.

Developing your understanding of Delivery Management & Scrum

Joining the team as a graduate, you will be expected to focus on learning our agile project management processes and what good looks like as your first priority.

Some key areas include:

• Understanding agile principles and why they are the backbone of software delivery
• Learning specifically about Scrum and its practical application at Zoocha, achieving Scrum Alliance certification
• Becoming fluent in the language of agile delivery and concepts such as Definition of Sprint Ready and Definition of Done

Training in this area will be provided through a combination of 1‑2‑1 sessions, shadowing other team members and independent learning, alongside hands‑on opportunities with smaller scale projects or suitable tasks.

Collaborating internally with Zoocha teams

In order to deliver against client expectations, you will be required to efficiently resource tasks and projects, taking into consideration skill‑set and task interdependencies. As part of this, you will need to understand the wider business priorities beyond your own client roadmaps and be able to work closely with your fellow Delivery Managers in order to deliver against said priorities – for example, participating in group resource negotiations as part of scheduling sessions.

In addition, depending on the scope of the project you are managing, you will need to be able to communicate effectively with team members from…