Head of Hospitality

Location: Hertfordshire

We are recruiting for a newly created Group Head of Hospitality position on behalf of a well-established, family-run care provider based in Hertfordshire, operating a portfolio of high-quality nursing and care homes across the region.

This is a senior, regional appointment created to strengthen and align hospitality standards across the group, ensuring a consistent, high-quality experience for residents and families while respecting the individuality of each home.

The Role

Reporting into the senior leadership team, this role will operate at a regional support level, working closely with Home Managers and hospitality teams across multiple services. The focus is on raising standards, embedding consistency and sharing best practice across hospitality, housekeeping, dining and front-of-house functions.

This is a hands-on, operational role, with the expectation that you are based within the homes rather than working remotely, supporting teams on the ground and leading by example.

Key Responsibilities

Lead and embed consistent hospitality standards across multiple care homes
Support and align housekeeping, dining and front-of-house operations
Work closely with senior operational leaders to drive quality and continuity
Share best practice and support training across sites
Enhance customer service and resident experience through practical leadership
Ensure hospitality standards reflect the needs of residents, families and each individual home
Act as a visible ambassador for service quality and presentation

The Ideal Candidate

Senior hospitality background within hotels, golf clubs, premium hospitality or multi-site environments
Experience operating across multiple locations or large, complex services
Strong understanding of service standards, presentation and customer experience
Comfortable working in a regional, site-based role
Practical, people-focused leader who leads through influence rather than hierarchy

Experience with in care, retirement living or healthcare settings is advantageous but not essential

Interested? For a confidential discussion, please contact Lisa at Bright Selection.

Bright Selection advertises roles on behalf of our clients. If you do not hear from us within 3 working days of your application, unfortunately you have not been successful on this occasion. We may retain your details for future opportunities, in which case you will be notified