Customer Service Administrator

Client Service Administrator

We are actively seeking a Client Services Administrator for a large technology provider based in Hertford. This role is a 9-5 office-based role working in a team of customer service professionals and offers an excellent career path.

Duties and Responsibilities

* Client inbound telephone calls to provide a high standard of customer service to meet client expectations, deadlines and company service delivery targets

* Handling of client queries and requests

* Build client relationships, resulting in customer satisfaction and retention

* Process client requests for service and consumables

* Manage Field Service workloads and planning to meet and exceed client service levels (SLA’s) and deadlines

* Use of company automated software for the collection of client data and information regarding meterage and technical information

* Implementation of any new charging processes for efficient billing

* Processing and production of client performance and service level reporting. Occasional (accompanied) client visits

* Assist with implementation and usage of new technology, software, applications and systems to improve client services efficiency

* Participation in various projects as required to help meet company targets and deadlines

Experience Required

* 2 years experience working in an office-based customer service environment

* IT literate and able to pick up new technologies

* Excellent communication and rapport building skills

* Strong organisation skills with an ability to prioritise tasks accordingly