Complex Works Co-Ordinator; Temporary

Position: Complex Works Co-Ordinator (Temporary)
Location: East Hertfordshire

Complex Works Coordinator X 3

3 Month Contract | Upto £25 per hour | Hybrid (Hertford Office)

We’re supporting a major Housing Association with the urgent appointment of three Complex Works Coordinators to help manage high-risk repairs and Awaab’s Law related cases.

This is not a basic admin role. You’ll be the first point of escalation for complex repairs, managing cases end to end and ensuring contractors deliver to target.

What you’ll be doing

• Managing complex repairs and project works

• Owning damp & mould processes and trackers

• Handling aged WIP and high-profile complaints

• Preventing escalation to disrepair claims

• Managing contractors against contractual targets

• Allocating surveyor inspections and tracking actions

• Managing cases via MS Dynamics (Customer Hub) and NEC

• Delivering actions from FRA and HHSRS surveys

• Triage and prioritisation of high-risk repairs

What we need

• Social housing repairs background essential

• Strong case management and escalation handling

• Experience managing contractors and performance

• Confident working under pressure

• Highly organised with excellent communication skills

• Able to prioritise competing workloads

• Comfortable analysing data and updating systems accurately

You’ll need to be proactive, commercially aware and confident making decisions to close cases effectively.

Immediate start available