Soft Services

Job Overview

The Soft Services Support role provides essential administrative, coordination, and compliance support to the team. This position ensures that all soft services—such as cleaning, laundry, catering, reception, and workplace services—are delivered efficiently, safely, and in alignment with GMP, EHS, and client standards. It also supports the soft service management with updating Quality SOPs and forms, completing DI documentation checks, covering FOH activities, and managing contractors.

• Maintain and update GxP documentation, DI checks, and service records.
• Support audits, inspections, and ensure compliance with GMP, GDP, EHS, and SOPs.
• Assist with scheduling, reporting, KPI dashboards, and contractor management.
• Cover reception and visitor management when required.
• Track assets, inventory, and consumables.

• Experience in facilities management or soft services.
• Strong organisational and multitasking abilities.
• Proficient in MS Office and CAFM systems.
• Ability to work in a compliance-driven environment.

• Experience in GMP/pharma environments.
• Knowledge of soft FM services and EHS frameworks.

• Detail-focused, proactive, and adaptable.
• Excellent communication and customer service skills.

We offer a range of flexible lifestyle benefits, including a virtual GP, salary finance, flexible holiday, health and insurance options, high street discounts, cycle-to-work scheme, pension contributions, and Mitie Stars recognition with prize incentives.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need any reasonable adjustments, please let us know by emailing Zehdan Raja at

Apply now to join our Mitie team and grow your career.