Starbucks Retail Manager

Starbucks Retail Manager 2 – Penn State Hershey Medical Center | High-Volume Licensed Store

Sodexo is seeking a Starbucks Retail Manager 2 to lead operations at Penn State Health Milton S. Hershey Medical Center in Hershey, PA.

Penn State Health Milton S. Hershey Medical Center is the only locally based academic medical center in central Pennsylvania. This 611-bed facility provides adults and children with advanced, patient-focused care for cancer, heart, vascular, and neurological conditions. It is also Pennsylvania’s only nationally verified Level I Trauma Center for both children and adults, making it a premier destination for clinical excellence.

This role oversees a high-volume, fully licensed Starbucks location within the medical center. The ideal candidate will have previous Starbucks leadership experience and thrive in a fast-paced retail environment focused on service excellence.

This position typically works morning and daytime weekday shifts, offering a great schedule for retail leadership professionals.

Why Join Sodexo?

At Sodexo, our purpose is to create a better every day for everyone. Working in healthcare retail means your leadership helps create positive experiences for patients, families, and caregivers every day.

You’ll join a team committed to service excellence, operational leadership, and meaningful impact in a healthcare environment.

As the Starbucks Retail Manager, you will be responsible for leading daily operations and delivering an exceptional guest experience.

Key responsibilities include:

• Overseeing daily operations of the Starbucks store, including managing a team of 10–15 employees

• Ensuring strong customer service and brand standards consistent with Starbucks expectations

• Managing inventory, ordering, and product availability

• Developing strategies to increase sales and drive operational performance

• Recruiting, interviewing, hiring, and training team members

• Creating staff schedules and managing payroll

• Ensuring compliance with food safety, sanitation, and company policies

• Maintaining a clean, organized, and welcoming retail environment

• Handling customer concerns professionally and ensuring positive guest experiences

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

The ideal candidate will bring strong leadership experience along with a passion for customer service and retail excellence.

Preferred qualifications include:

• Previous leadership experience within Starbucks is strongly preferred

• Experience managing a high-volume retail or food service environment

• Strong leadership skills with the ability to motivate and develop teams

• Knowledge of food safety standards and operational compliance

• Experience with POS systems and cash handling

• Excellent communication and interpersonal skills

• Strong organizational and problem-solving abilities

• Ability to thrive in a fast-paced environment

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike.

We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy s is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

If you need assistance with the application process, please complete .

Minimum Education Requirement - High School Diploma or GED or Equivalent
Minimum Management Experience - 1 year