Supervisor, Retail, Retail & Store Manager

Overview

Kate Spade New York is a global lifestyle brand offering handbags, ready-to-wear, jewelry, footwear, home décor, and more. Kate Spade New York is part of the Tapestry portfolio, a global house of brands committed to innovation and inclusivity.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Supervisor Outlet

• Partner with Store Manager to develop business-driving initiatives that build repeat business or attract new customers to the store.
• Communicate and achieve store productivity targets including sales per hour, ADT, UPT, and capture rate.
• Ensure all associates complete the sales training program and develop strong product knowledge across all categories.
• Model and supervise the selling environment, providing consistent coaching on the sales training process to ensure the highest level of customer service and sales.

• Achievement of personal sales goals.
• Educate team on sales plans, personal sales goals, store stats and drive the team to achieve them.
• Ensure the highest level of service is provided to all customers through extensive product knowledge and the completion of product profiles.
• Foster a team environment by creating a fun, competitive, inviting atmosphere.

• Understand and communicate the kate spade new york brand aesthetic, brand philosophy and lifestyle to the sales team and customer.
• Ensure brand and operating standards are met to support brand consistency.
• Ensure store presentation standards are achieved and maintained.

• Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility.
• Accurately process all POS transactions and inventory functions such as transfers, receiving, Fed Ex shipments, repairs and damages to maintain the integrity of the inventory.
• Adherence to Kate Spade loss prevention policies and operational procedures.

• Strong written and verbal communication skills
• Detail oriented
• Proactive ability to multi task and prioritize

• Minimum 2-3 years’ experience in luxury goods or a comparable retail environment
• College degree preferred
• Prior luxury goods experience preferred

• Available to work store schedule, as needed, including evenings and weekends
• Standing for extended periods of time
• Able to safely lift boxes up to 40 pounds
• Comfortable climbing ladders

• Courage:
  Doesn’t hold back anything that needs to be said; provides current, direct, complete, and actionable feedback; handles people problems quickly and directly; not afraid to take necessary action.
• Creativity:
  Generates new and unique ideas; makes connections among ideas; is seen as original and value-added in brainstorming settings.
• Customer Focus:
  Delivers on customer expectations; uses customer insights to improve products and services; builds trust and respect with customers.
• Dealing with Ambiguity:
  Adapts to change; makes decisions with incomplete information; comfortable with risk and uncertainty.
• Drive for Results:
  Consistently exceeds goals; strong bottom-line orientation; motivates others to achieve results.
• Interpersonal Savvy:
  Relates well to all kinds of people; builds rapport and effective relationships; uses diplomacy and tact.
• Learning on the Fly:
  Learns quickly; embraces change; analyzes successes and failures to improve; grasps underlying structures rapidly.

• Strategic Agility:
  Sees ahead clearly; anticipates trends; articulates visions and develops competitive strategies.
• Developing Direct Reports and Others:
  Provides development opportunities; supports career goals; fosters growth and development.
• Building Effective Teams:
  Builds strong morale; fosters open dialogue; defines success for the team.

Kate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the…