Shift Coordinator

Overview

Be part of the opening team at Hershey Social Restaurant + Bar, downtown Hershey’s newest restaurant and bar. Located near the iconic intersection of Cocoa and Chocolate Avenue, Hershey Social features bold flavors, signature cocktails, and over-the-top desserts inspired by Hershey’s chocolate roots.

This position is responsible for supporting restaurant management and coordinating shifts. Additionally, it is responsible for directing and assisting the front of house team, maintaining communication between the front of house and the back of house, taking care of any employee and guest issues, customer interactions, enforcing brand standards, and financial accountability.

As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee !

Items marked with an asterisk are essential functions of this position.

• Supervise, train, and motivate employees. Assign work in order to uphold customer service standards. Make corrections as necessary.*
• Supervise and coordinate employee shifts. Manage employee breaks and shift changes, complete summary reports, assign work, and ensure completion of all prep or closing work.*
• Perform all opening and/or closing duties. Complete opening/closing walk-throughs and oversee cash-out and other cash closing procedures.*
• Maintain presence on floor to observe processes and make recommendations on process improvements to enhance efficiency, safety, productivity, and profitability.*
• Maintain fast, accurate, and outstanding service, ensure an excellent customer experience, respond to guest concerns, and make sure all products are consistent with company standards.*
• Draft and write weekly schedules based on direction from management, staffing needs, and employee availability.*
• Provide backup to manager and act as team player to support other employees in completing tasks.*
• Oversee and ensure proper cash handling, cleaning, sanitation, service, and food preparation.*
• Maintain knowledge of restaurant offerings and promotions. Assist guests by answering questions and making recommendations.*
• Perform other duties as assigned

• Minimum of 1 year of related experience.
• Industry Experience - Hospitality/Tourism, Food & Beverage
• 18 years of age or older.
• Post-Employment - RAMP and Serv Safe Manager Certifications

• Skilled in the use of Google Suite and Microsoft Office applications, including Excel and Word.

• Climbing ladders:
  Occasional
• Reaching forward:
  Occasional
• Climbing stairs:
  Occasional
• Lifting:
  Occasional (up to lbs maximum weight)
• Reaching overhead:
  Occasional
• Hand/Eye coordination:
  Frequent
• Stooping:
  Occasional
• Bending:
  Occasional
• Sitting:
  Frequent
• Standing:
  Frequent
• Walking:
  Frequent

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer.