HR Representative, Call Center

HR Representative, Call Center

Posted Date:
Jan 15, 2026

Requisition Number: 126644

Location:
Hershey, PA

Department: HR

Under the supervision of the Support Center Manager, this position is part of the Hershey Business Platforms (HBP) Human Resources Support Center which provides support to customers across a variety of HR‑related services including responding to customers' questions and needs, advising on HR policies and practices and executing transactions which support the customer’s requests. Additional responsibilities include administration, regular communication Алекс, research, and problem solving, and auditing of systems information.

• Manage Employee Inquiries:
  Responsible for responding to employee calls/emails/mail (requests of all types) through the Service Now system and/or Success Factors with high sense of urgency. Educates employees seeking information and guidance on various HR‑related topics including pay, data changes, processing HR actions, policies, and procedures. Responds to employee inquiries for benefit plans, including determining employee eligibility and/or contribution level, enrolling employees, and their dependents in plans, maintaining proper documentation and corresponds with employees concerning plans.
  
  Assists with changes in benefit policies, procedures, and applicable laws. Supports Benefits Open Data Enrollment period. Uses provided knowledge articles to ensure that processes are executed according to the global standards.
• Execute Global Transactions:
  Administers HR global transactions in SAP HR and/or Success Factors including terminations, dependent updates, and employment verifications. Uses provided knowledge articles to ensure that all processes are executed according to the global standards. kept
• Continuous Improvement:
  Seeks opportunities for process improvement to streamline or improve processes and makes suggestions to Support Center manager.

Knowledge of HRIS systems, SAP HR, and SAP CRM, Service Now, preferable Success Factors Spoken and written fluency in English required. Spanish and French are a plus Presentation and training skills Must be a team player and work well with others Ability to work on multiple assignments simultaneously Consistently demonstrates Hershey's Behaviors Problem‑solving skills Ability to coach/train employees on processes and procedures

• Education –
  • Bachelor’s degree in Human Resources or related discipline
• Experience –
  • At least 1 year of relevant Human Resources or Call Center experience.
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