Restaurant Manager - Restaurant & Tavern

Join the team at The Hotel Hershey, a luxury resort known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated atop the town of Hershey and features 326 guest rooms, including 19 Villas with 98 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. This 1930s hotel is a Historic Hotel of America and a AAA Four‑Diamond Award winner.

The Restaurant Manager – 1933 is responsible for overseeing the management and administration of food and beverage operations during lunch, dinner, and Sunday brunch in a 4‑Star/diamond dining environment, as well as for Poolside and the Villa Concierge Lounge.

As a full‑time team member you will enjoy sweet perks such as free admission to Hersheypark, discounts, and more as soon as you receive your employee  total compensation includes wage, medical, dental, and vision coverage beginning the first day of the next month, a 401(k) contribution, paid time off, and additional benefits.

• Interview, hire, schedule, train, and motivate staff. Ensure that all pre‑ and post‑service line‑ups are executed daily. Set goals and assist in goal setting of direct reports.*
• Forecast revenue and expenses. Monitor and control labor and supply costs to optimize profit and adhere to budgets. Complete payroll information and monitor labor reports.*
• Provide hands‑on leadership on the floor and respond to customer concerns. Monitor service, guest satisfaction, and the correct flow of service in the restaurant.*
• Enforce sanitary practices for food handling and general cleanliness to maintain safety, health, and sanitation standards.*
• Oversee 1933 R&T wine and mixology programs, including making recommendations to the Beverage Manager for the wine list. Maintain inventory on Uptown Network.*
• Order beverages and maintain inventory to anticipate and ensure all supplies are available for each staff member to perform their duties effectively.
• Communicate regularly with the Director of Restaurants and Culinary partners to proactively manage and improve service standards, marketing strategies, guest comments/concerns, and menus.
• Oversee the set‑up and tear‑down of events at 1933 R&T, Poolside, and the Villa Concierge Lounge.
• Perform other duties as assigned.

• Minimum of 5 years of related experience.
• Industry experience in food & beverage; experience working in fine dining is preferred.
• Minimum of 5 years of supervisory experience.
• 18 years of age or older.
• Post‑employment:
  Obtain RAMP, Serv Safe Allergen, and Serv Safe Manager certifications. Must maintain certifications as a condition of continued employment.
• Bachelor’s degree.
• Relevant work experience can be substituted for education – 5 years.
• Must have a valid driver’s license.

• Skilled in the use of Google Suite and Microsoft Office applications, including Excel and Word.
• Proficient working with details on a daily basis for prolonged periods of time.
• Ability to communicate effectively to ensure a supportive and inclusive team of professionals.
• Thorough and demonstrable knowledge of food & beverage service.
• Ability to interact in a welcoming and approachable manner with all guests and team members.
• Must embody Hershey Entertainment & Resorts core values (Devoted to the Legacy, Selfless Spirit of Service, Team Focused, Respectful of Others).

• Climbing ladders:
  Occasional.
• Reaching forward:
  Occasional.
• Climbing stairs:
  Occasional (67% effort).
• Good vision, correctable or uncorrectable, to operate moving equipment such as cars, trucks, golf carts, etc.
• Vision to operate equipment at distances of approximately 5 feet.
• Vision to perform detailed work at close distances (computer screens, accounting ledgers, measurement devices).
• Requires verbal communication of detailed information to others by phone or in person.
• Substantial repetitive motions of wrists, hands, and fingers.
• The position is subject to both indoor and outdoor environmental conditions.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment & Resorts is an Equal Opportunity Employer.