Services Catering Area Manager

Overview

Hersheypark amusement park spans 121-acres and welcomes guests to experience Hersheypark Happy all year long. As the largest amusement park in Pennsylvania, Hersheypark is home to more than 70 rides including 15 coasters and 20+ kiddie rides, as well as a zoo and a water park.

This position is responsible for assisting the Complex Hospitality Manager with operational and managerial support in the catering operations throughout the Hershey Entertainment Complex. The role will focus on guest satisfaction, menu development, food supply and production, staffing and staff development, financial performance in the area of responsibility, coordinating catering logistics with the sales team, and ensuring full compliance with all Federal and State regulations.

As a Full-Time Team Member, you will enjoy perks such as free admission to Hersheypark, discounts, and more as soon as you receive your Employee  includes wage, Medical, Dental, and Vision coverage beginning the first day of the next month after you begin, 401K contribution, paid time off, and additional benefits.

• Supervise and facilitate catering operations for the assigned area on the Entertainment Complex. Visit sites to monitor performance and ensure proper execution of catering agreements. Allocate staff and assist in preparing and maintaining catering outlets.
• Monitor financial results for the area of responsibility and evaluate trends, processes and productivity to ensure results align with targeted goals; take corrective action when necessary.
• Purchase necessary supplies in accordance with catering agreements. Partner with sales and other internal partners to understand event needs and ensure all catering events are properly supplied at all times.
• Monitor guest communication and satisfaction levels and adjust and implement operating standards that support a premium hospitality venue vision.
• Develop and implement training programs for seasonal staff. Once trained, continue directing, coaching and evaluating staff for effectiveness and efficiency.
• Integrate processes with the assistance of the sales team to ensure understanding and fulfillment of client expectations.
• Formulate and cultivate growth and development strategies for future enhancements in the area of responsibility.
• Perform other duties as assigned.

• Minimum of 2 years of related experience.
• Minimum of 1 year supervisory experience.
• 18 years of age or older.
• Post-Employment - Serv Safe Certified
• Post-Employment - RAMP Certification
• Must have a valid driver's license
• Associate’s degree in Hospitality Management
• Relevant work experience can be substituted for education - 3 years

• Industry Experience - Food & Beverage
• Skilled in the use of Microsoft Office applications, including Excel and Word.
• Knowledge of Resorts Suite & Delphi is a plus
• Friendly, upbeat, and able to work well with other employees and interact with guests
• Effective communication and employee relation skills
• Positive attitude, willingness to learn, and professional image in compliance with Hershey Entertainment & Resorts guidelines

• Climbing ladders — Occasional
• Reaching forward — Frequent
• Climbing stairs — Frequent
• Lifting — Frequent (up to 50 lbs)
• Reaching overhead — Frequent
• Finger dexterity — Frequent
• Hand/eye coordination — Frequent
• Bending — Frequent
• Sitting — Occasional
• Standing — Constant
• Walking — Constant
• Good vision (corrected or uncorrected) to operate moving equipment and view work at distances of ~5 feet
• Ability to perform detailed work at close distances (computer screens, accounting ledgers, measurement devices)
• Verbal communication of detailed information to others by phone or in person
• Must be able to speak and read English
• Repetitive movements of wrists, hands, and fingers
• Exposure to extreme heat (above 100°F) and extreme cold (below 32°F); environment may include wind and humidity
• Work is performed inside and outside; exposure to weather conditions

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment & Resorts is an Equal Opportunity Employer