Assistant Restaurant Manager - Lodge

Hershey Lodge, an award-winning resort located at 325 University Dr, Hershey, PA 17033, USA, is known for its warm hospitality and iconic chocolate details. With 665 guest rooms and 100,000 square feet of function space, it offers convenience and comfort for families and guests of all ages.

This position is responsible for assisting in the supervision and administration of the food and beverage activities at outlets as assigned at Hershey Lodge.

As a Full‑Time Team Member, you will receive perks such as free admission to Hersheypark, discounts, and a comprehensive benefits package including medical, dental, vision coverage, 401(k) contribution, paid time off, and more.

• Monitor and support guest service and hospitality standards proactively; ensure correct service techniques are consistently demonstrated by all staff.
• Control reservations and seating of the restaurant to maintain service standards and use the reservation system.
• Coordinate food and beverage training, including regular reviews and updates of standards; train, coach, motivate, and support staff; cross‑train and support other F&B outlets as needed.
• Control wage and supply costs within budget; ensure proper cash control procedures are followed daily.
• Complete inventories and order/maintain par levels of product inventory.
• Ensure work and service areas are clean and organized; maintain safety, health, and sanitation standards.
• Report and follow up on maintenance needs using the work order system; coordinate with support departments as needed.
• Understand all F&B items offered (including ingredients, allergens, methods of preparation, and proper service).
• Perform other duties as assigned.

• Minimum of 4 years of related experience.
• Minimum of 1 year supervisory experience.
• Prior food and beverage supervisory experience is required.
• 18 years of age or older.
• Completion of high school or GED.
• Post‑Employment:
  Current Serv Safe Allergen, Serv Safe Manager, and RAMP certifications preferred; must obtain certifications as a condition of continued employment.

• Fluency in restaurant beverage management, product knowledge, and bar operations.
• Basic computer skills in Microsoft Office (Word, Excel).
• Knowledge and experience in POS system(s).
• Ability to interface and interact professionally with managers, employees, and guests.
• Knowledge and use of service, labor, and cost controls in F&B a plus.
• Leadership, team‑building, motivating, and organizational skills.

While performing the duties of this job, the employee is required to:

• Reaching forward frequent (34–66%).
• Reaching overhead frequent (34–66%).
• Work schedule includes days, evenings, weekends, and holidays.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.