Assistant Front Office Manager

The Hotel Hershey is a luxury resort featuring 326 guest rooms, 19 villas, and over 25,000 square feet of meeting space. High atop the town of Hershey, this historic AAA Four‑Diamond award winner offers refined elegance and signature services. This position oversees the organized, efficient operation of the Front Office and Front Services.

As a Full‑Time Team Member you will receive benefits such as free admission to Hersheypark, discounts, medical, dental & vision coverage (from the first day of the following month), 401(k) contributions, paid time off, and more.

• Interview, train, schedule, coach, and evaluate front desk attendants, PBX operators, night auditors, bell persons, door persons, and chauffeurs.*
• Supervise and support staff in verifying guest account accuracy, arrival and check‑out processes, organizing transportation, answering phones, running reports, performing accounting functions, and other front office duties.*
• Communicate with guests to address billing questions or other inquiries, ensuring resolutions meet guest needs and deliver service excellence.*
• Manage reservations by blocking rooms and changing reservation details to maximize occupancy and revenue.*
• Perform other duties as assigned.

• Minimum of 2 years of related experience.
• 18 years of age or older.
• 2 years of Front Office experience.
• Valid driver’s license.
• Completion of high school or GED.
• Post‑employment RAMP certification.

• Proven employee/guest relations, problem‑solving, and organization skills.
• Ability to work in a busy, fast‑paced environment.
• Professional image representing the property’s brand.
• Embodies Hershey Entertainment and Resorts core values:
  Devoted to the Legacy, Selfless Spirit of Service, Team Focused, Respectful of Others.

• Finger dexterity constant (>67%).
• Hand/eye coordination frequent (34‑66%).
• Sitting occasional.
• Standing constant (>67%).
• Walking occasional.
• Requires visual ability to perform detailed work at close distances (computer screens, accounting ledgers, measurement devices).
• Regular verbal communication of detailed information to others by phone or in person.
• Must be able to speak and read English.
• May work outdoors in all weather conditions.
• Must be available for flexible shifts based on operational needs.

Seniority Level
:
Mid‑Senior Level

Employment Type
:
Full‑time

Job Function
:
Other
Industry
:
Hospitality

Equal Opportunity Employer
:
Hershey Entertainment and Resorts is an Equal Opportunity Employer.