Referral Coordinator - Corporate Call Center

Referral Coordinator - Corporate Call Center

Location:

US:

PA:
Hershey
Work Type:
Part Time
FTE: 0.50

Shift: Day

Hours:

8:00a - 4:30p
Recruiter Contact:
Lindsay

E. Erdman

To proactively establish and maintain relationships with practice site management and providers outside the Academic Medical Group and build new referral relationships. Build a concierge referral process by consistently communicating with internal and external customers. Improve fill rates and reduce access time.

• Proactively establish and maintain relationships with practice sites external to Academic Medical Group.
• Work with non‑Cerner EMR to communicate with referring providers and collect data necessary for patient visits.
• Expedite the scheduling of these patients with goal of a visit being offered within five (5) days.
• Build process flow for all of our customers.
• Collaborate with external and internal customers to determine the best scheduling practice for our patients.
• Responsible for the development of metrics and presentation of dashboard to internal and external customers.
• Schedule patient visits and diagnostic tests.
• Provide timely, accurate communication to patients, practice site management and providers.
• Understand and be able to articulate HIPAA/privacy policies and laws to protect patient confidentiality.
• Understand demonstrate ability to efficiently obtain priority insurance approvals as necessary.

• High school degree or equivalent required.
• One (1) year of experience working in a healthcare setting.

• Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
• Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
• Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
• Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
• Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities. Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status.

Penn State Health’s policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination.