Area Manager - Games

Hersheypark
Hersheypark Entertainment Complex
100 Hersheypark Dr
Hershey, PA 17033, USA

Hersheypark amusement park spans 121-acres, and welcomes guests to experience Hersheypark Happy all year long! As the largest amusement park in Pennsylvania, Hersheypark is home to more than 70 rides including 15 coasters and 20+ kiddie rides, as well as a zoo, and an entire water park.

This position is responsible for the execution of the daily operations for the Game Outlets within Hersheypark.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

• Directly oversee the daily operations of several Games Outlets within Hersheypark. Visit locations with area(s) of responsibility and work alongside a group of team members. Provide coaching and leadership to make sure customers are being assisted, outlets are stocked, visual merchandising displays are kept, and employees are engaged.*
• Analyze sales figures weekly, and execute merchandise changeovers as needed to ensure the right product is in the right location at the appropriate time.*
• Maintain inventory standards by adhering to and ensuring team adheres to departmental Standard Operating Procedures which include but are not limited to requisitioning, transferring, cycle counting, and redemption of merchandise.*
• Actively participate as a member of the management team by serving as MOD, sitting on committees, and assisting with employee events.
• Address customer concerns and provide customer recovery.
• Address employee performance issues through coaching, discipline, and training.
• Perform other duties as assigned.

• Minimum of 3 years of related Hospitality/Tourism experience.
• Minimum of 2 years supervisory experience.
• 18 years of age or older.
• Must have a valid driver’s license.
• Relevant work experience can be substituted for education - 5 years.

• Skilled in the use of Microsoft Office applications, including Excel and Word.
• Knowledge of Resorts Suite & Delphi a plus.
• Must be friendly, upbeat, and work well with other employees and be able to interact with guests.
• Effective communication skills and employee relation skills.
• Must display a positive attitude, eagerness to learn, and professional image in compliance with the Hershey Entertainment & Resorts guidelines.

• Climbing Ladders Occasional (