Field Service Representative

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In the world of aviation, "AOG" isn't just an acronym—it’s a high-pressure challenge that requires technical mastery and calm diplomacy. Airbus is seeking a Field Service Representative (FSR) to serve as the critical bridge between our global engineering power and our airline customers. This isn’t a back‑office role; you will be embedded on‑site, providing the technical expertise and strategic influence necessary to ensure safe, economical, and world‑class aircraft operations.

If you are a seasoned engineer or licensed maintenance professional who thrives on solving complex problems in real‑time, we want you on the front lines with us.

• The position will be based onsite at an Airbus customer site in the United States. Relocation support will be provided for eligible candidates.
• The job location/worksite is determined based on Airbus customer needs. Incumbents may be required to move to another customer location at a future date.

The Airbus Field Service team is where the "manual" meets the "runway." We are a high‑autonomy, high‑accountability group of experts who thrive in the "Entry Into Service" (EIS) environment. We don’t just identify snags; we transfer know‑how, influence maintenance safety, and protect the Airbus image through sheer technical competence. If you enjoy a role where no two days are the same—transitioning from a high‑level briefing with Airline Engineering to a "Meet and Greet" on the ramp—you’ll find your peers here.

• Financial Rewards:
  Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and participation in an Employee Stock Ownership Plan (ESOP).
• Work/Life Balance:
  Paid time off including personal time, holidays and generous paid parental leave.
• Health & Welfare:
  Comprehensive coverage including medical (traditional and high‑deductible), prescription, dental, vision, life, disability, Employee Assistance Plan (EAP) and other supplemental benefits.

• Provide technical advice and transfer know‑how to Engineering & Maintenance departments during Entry Into Service of a new aircraft type.
• Assist in resolving aircraft technical problems during high‑pressure AOG situations to mitigate airline financial exposure.
• Influence airlines to embody OEB (particularly RED OEB) to improve fleet safety.
• Provide assistance on a wide variety of issues & queries, both technical and operational.
• Maintain a business relationship with the airline and the home base.
• Adapt to specific airline needs, including cultural and climatic environments.
• Perform ‘Meet and Greet’ activities during Ramp Operations at Entry Into Service.
• Transfer technical know‑how to Line Maintenance.
• Respond to airline queries during standby outside working hours in case of AOG and incident inquiries.
• Identify and solve problems early, before they become critical.
• Represent Field Service at all technical levels:
  Maintenance Engineering, Flight Operations, Training and Spares.
• Support CSIP process by securing high levels of airline participation.
• Provide status updates on applicable Airbus supervised retrofit campaigns.
• Advise the airline on fleet reliability statistics and worldwide data.
• Update on mandated modification requirements.
• Brief on selected services and support tools such as Tech Request, Airbus World.
• Handle transfer of the aircraft MSN within the Airbus database.
• Distribute Flight Safety Digest & Brochures (Fast, Safety Magazine, etc.) or promote their online versions.
• During the EIS phase, relay technical events/snags to Airbus and supply requested data to improve aircraft maturity.
• Support specific reporting on new aircraft post‑delivery such as OR3M process.
• Assist the FSM in producing periodical reports.
• Ensure in‑country…