Senior Manager of Design

Position: Senior Manager of Experience Design
** Your Privacy**## Senior Manager of Experience Design As Senior Manager of Experience Design at Epicor, you will lead AI‑enabled enterprise initiatives that shape how essential businesses operate. You will turn complex financial and service challenges into scalable experience strategies, partner with cross‑functional leaders to drive clarity and execution, and establish repeatable patterns that strengthen experience‑led transformation across the organization.
* Lead end‑to‑end discovery and problem framing for revenue‑critical and operational initiatives, identifying high‑impact opportunities that move the business forward.
* Translate complex financial, operational, and service workflows into actionable experience strategies that guide product and engineering decisions.
* Design AI‑native workflows that incorporate automation, intelligent agents, and human‑in‑the‑loop processes across enterprise systems.
* Partner closely with Product and Engineering to co‑own direction, evaluate tradeoffs, and ensure alignment through execution.
* Deliver high‑quality work across research, service design, interaction design, and prototyping.
* Determine when process redesign or AI‑enabled applications create the greatest leverage for scale and efficiency.
* Embed experience thinking early in product development and establish patterns and operating rhythms that support a growing team.
* Experience Design leadership within enterprise or complex systems environments.
* Expertise in AI‑enabled enterprise workflow design.
* Strong financial industry or financial‑systems domain knowledge.
* Ability to operate autonomously as a senior individual contributor working with senior‑level stakeholders.
* Technical fluency in AI, machine learning, data systems, or APIs to collaborate deeply with engineering teams.
* Proven experience shaping strategy and delivering measurable impact through experience‑led transformation.
* Hands‑on experience applying intelligent agents or AI decision‑support tools within enterprise workflows.
* Experience redesigning service delivery models or operational processes.
* Strong executive storytelling and synthesis skills.
* Experience transitioning from senior individual contributor to people leadership or a strong interest in doing so.
** Competitive Pay & Benefits*
* ** Health and Wellness:
** Comprehensive health and wellness benefits designed to support your overall well-being.
** Internal Mobility:
** Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
** Education Support:
** Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development. Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.

At Epicor, we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers' success and our growth as a business. We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues.

We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future.
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