Quality Specialist

Job Type

Full-time

Client Solution Architects (CSA) is currently seeking a dedicated Quality Specialist to join our team and ensure compliance with ISO, Capability Maturity Model Integration (CMMI) standards, and other applicable industry or regulatory standards. This role will effectively manage our integrated Quality Management System (QMS), while proactively identifying evolving compliance frameworks relative to our industry, clients and operations. The position is located remotely but may require occasional travel to office locations in Virginia, New Jersey, and California.

While remote candidates are welcome, preference will be given to those located near CSA offices to facilitate in‑person collaboration as needed. This role involves developing, implementing, and maintaining quality assurance processes to ensure continuous improvement in Quality Management practices and support project delivery across the full range of corporate capabilities.

Reporting to the Senior Director of IT Operations, the Quality Specialist is responsible for ensuring and maintaining the overall efficacy of the Quality Management System (QMS). This includes but is not limited to the establishment and maintenance of processes to comply with ISO 9001.

• Coordinate with corporate departments and respective accrediting bodies to maintain new and existing Enterprise certifications.
• Establish an annual quality plan/program which clearly defines practices, resources, and schedule of audit‑related events.
• Communicate with all levels of the company and partner with various departments to champion the QMS.
• Create an internal audit schedule, conduct scheduled and ad‑hoc audits and assessments.

• Promote a culture of continuous improvement by analyzing current processes, soliciting and recommending areas for improvement, implementing corrective actions.
• Document and maintain process improvements to demonstrate the effectiveness of the QMS.
• Manage the lifecycle of non‑conformities with thorough investigation, employee engagement, and corrective actions.

• Establish and maintain a comprehensive risk management program.
• Conduct regular reviews of organizational and enterprise risks, mitigation, and management plans.
• Drive Risk Management framework: identify, assess, and mitigate potential risks impacting quality or compliance.
• Work with cross‑functional teams to design, document and execute risk mitigation plans.

• Draft, revise, and maintain Quality related document procedures and policies.
• Maintain oversight of the review and approvals of the QMS Manual and inventory of documents.
• Responsible for all ISO and CMMI documentation, artifacts or objective evidence in preparation for surveillance or recertification efforts.
• Generate quarterly audit reports that provide actionable insights and timely follow up on improvement opportunities.

• Create organizational engagement and awareness of the QMS through new hire orientation, CSA newsletter updates, and other training materials.
• Generate an understanding of the QMS and its alignment with processes integrated among various programs at CSA.

• Develop appropriate tracking metrics and prepare monthly reporting for ISO required management reviews.
• Ensure quality objectives are established, understood, and measurable.
• Lead regular quality review meetings to discuss findings, track progress on quality initiatives.

What You Will Need to Join Our Award‑Winning Team:

• Clearance:
  Eligible to obtain and maintain an active Secret Clearance.
• A bachelor’s degree in business or a related field. 4 years of relevant experience in project management or quality management, preferably within the Defense Industry, can be substituted for a degree.
• 3 years of relevant experience
• Experience as a participant, lead, or coordinator in audit related activities.
• In‑depth knowledge of ISO 9001
• Foundational awareness of information security within systems, devices and corresponding frameworks that pertain to safeguarding classified and proprietary information, information security posture and…