Customer Service Engineer

Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at

• Notice:
  Know Your Rights:
  Workplace Discrimination is Illegal
• Notice:
  Pay Transparency Nondiscrimination (English)
• Aviso:
  Transparencia en el Pago No Discriminación (Spanish)

Airbus Commercial Aircraft is looking for a Customer Service Engineer to join our Customer Engineering Support department based in Wichita, Kansas. This role sits onsite in our North American HQ in Herndon, VA.

You will be part of a team that establishes and delivers timely and consistent solutions to the technical daily queries raised by the customers for aircraft structure and systems issues.

You will be part of a team that handles and treats all technical queries including answer to customers, trigger and follow‑up corrective actions, ensure compliance with KPIs (OTD…), deliver technical solutions to customers, for related in‑service issues, consolidate and analyze of in‑service data from customers and support continued airworthiness (Part 21 compliance) if applicable.

The Washington, D.C. metro area is home to multiple Airbus offices:
In our nation’s capital you will find the Airbus Experience Center, a collection of interactive, multimedia exhibitions highlighting the extensive role the company plays in the aviation, aerospace and defense industries in the U.S. and around the world. The D.C. area is also home to our North American corporate headquarters – located adjacent to Washington Dulles International Airport (IAD) – it makes flying in a breeze!

• Financial Rewards:
  Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan ("ESOP")

• Work/Life Balance:
  Paid time off including personal time, holidays and a generous paid parental leave program.

• Health & Welfare:
  Comprehensive insurance coverage including medical (traditional and high‑deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages.

• Individual Development:
  Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e‑learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

At Airbus, we support you to work, connect and collaborate more easily and accessibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

• Management of the repair solution from customer’s submittal through final approval (RDAF) issuance while maintaining customer expectations for delivery.

• Analyze customer queries related to structural damages against the Airbus Structural Repair Manual (SRM), if beyond limits manage the repair for efficient treatment by the relevant engineering design office.

• Maintain a strong interaction with the Repair Solutions team across all global regions to support the customer 24/7.

• Liaise with Design Offices to ensure requested repair definitions and justifications are provided on time with the required level of quality and related reviews.

• Collaborate and liaise closely with Airbus Spares/Satair/spares focal to ensure that all repair solutions take into account the availability of parts for each repair.

• Initiate updating of structure repair documentation with the SRM (Structural Repair manual) organization when shortcomings are observed.

• Ensure transfer of in‑service experience and maintenance activities to management, to other divisions of Customer Services and Airbus design organization including vendors.

• Use of specialized Tech Request tool (SAP based program) to keep records of technical queries, answers and exchanges with all involved parties.

• Liaise with Airbus Field Service community if…