Studio Manager

Company Overview

CADY exists to inspire and unleash human potential. Started in 1999, we have become the fastest growing photography company in the U.S., with an average 40% growth each year. Through photography, classroom solutions, school branding, and more, we deliver an experience unlike anything in our industry. We are an innovative company competing to outdo ourselves, year after year. As the nation’s premier school photography company, we engage with students, schools, and our team members to make them feel accepted and empowered.

CADY’s mission is to go beyond a portrait and to provide a premier experience for the extraordinary – because each of our guests, school partners, and team members are utterly extraordinary.

The CADY Studio Manager oversees a team of hourly associates that help to create an unforgettable experience for CADY’s Seniors during their once‑in‑a‑lifetime Senior portrait session. A Studio Manager is engaged with their team, drives experience and sales, and balances client experience, sales activities (presentations, buy ratio, revenue), and facility management. Their expertise in customer experience and sales management allows them to strategically develop a studio location and team that delivers a premier experience for customers – from check‑in to product purchase.

• Achieve financial objectives – exceed sales goals, maintain an annual budget, schedule expenditures, analyze variances, and optimize profitability
• Hire, train, coach, and mentor a team of sales and service‑oriented associates, including documented coaching and annual performance reviews
• Maintain staff levels and labor hours in accordance with the internal staffing budget
• Ensure high customer satisfaction, evidenced by reviews and surveys
• Maintain outstanding studio conditions and visual merchandising standards consistent with company policies, standards, and compliance

• Report on key performance indicators (buy ratios, trends, customer reviews, average order revenue, expenses, profits)
• Propose innovative ideas to increase market share and customer engagement
• Problem‑solve staff or customer issues (complaints, grievances) and take preventive action
• Partner with other CADY teams to continuously improve the customer experience at each touch point
• Perform other duties as assigned

• Must be at least 18 years of age
• Must pass a satisfactory background check
• Valid driver’s license and reliable transportation
• Available to work weekend hours during busy season
• Strong leadership skills and business orientation
• Flexible, team‑player mentality; willing to collaborate on ideas and initiatives
• Professional demeanor with customers and team members
• Knowledge of business systems and ability to learn new platforms
• Proficient in reading, writing, and speaking English
• Ability to prioritize tasks
• Ability to lead, supervise, and manage team members
• Basic mathematical skills

• Previous management of sales/retail/hospitality operations in a fast‑paced environment
• Demonstrated ability to think critically and respond to changing needs in a retail environment
• Effective communicator able to multitask, prioritize, and delegate while maintaining precision in detail
• Managed a multi‑faceted team of 10 or more

• College preferred
• High school diploma or equivalent required

• Extended periods of computer screen viewing
• Walk/move inside or outside for more than 6 hours consecutively
• Accept significant noise and other sensory stimulants (busy retail environment, camera flashes, music, crowds)
• Lead, supervise, and manage team members
• Move up to 20 lbs
• Bend/stoop